Job Details

Technician 2, Academic Advising
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Position Number: 5194571
Location: Salt Lake City, UT
Position Type: Academic Advising

Technician 2, Academic Advising

Salt Lake Community College

Position Title: Technician 2, Academic Advising

Open Internally or Externally: External

If faculty, tenure track status:

Reports to (title): Specialist 3, Academic Advising

Department: Academic Advising (Art, Comm & Mfg)

Requisition Number: 24265

Position Type: Replacement

Job Category: Staff

FT/PT: Full-time

Initial Work Location:

Starting Salary: $37,090.00

Job Open Date: 04/18/2024

Job Close Date:

Open Until Filled: Yes

Priority Review Date: 05/03/2024

Job Summary: Work in the Academic Advising office as the initial contact for all guests to Advising. Perform receptionist duties in a positive, cheerful, professional, and enthusiastic manner. Assist with crowd management during the months with the highest intake of students.Provide a warm and welcoming environment to all incoming students and guests of the Academic Advising office. Assist students, both in person and over the phone, in scheduling appointments to see their advisors. Effectively manage and triage students and redirect them to other services as needed. Proactively notify advisors of demand of services. Refer students to campus resources. Access the A-Z index on the college website as well as the Advising website for information to provide students with quick answers to frequently asked questions.Hours for this position are afternoon/evenings Monday through Thursday from 10:30 AM - 7:00 PM, Friday from 8:00 AM-4:30 PMand may require Saturday hours 10:00 AM-2:00 PMtwice per year during RUSH. Location for this position is primarily the Redwood campus but may vary depending on the needs of the department. Flexibility with work locations.

Essential Responsibilities and Duties:

Assist future and continuing students in person or on the phone with information related to Academic Advising and credit/non-credit admissions and programs of study. User level ability to use student systems and on-line college resources to communicate and respond to inquiries.
Manage advisors schedules by scheduling their appointments with students and being aware of times advisors are out of the office.
Organize, maintain reception area, and update information on bulletin boards with current information.
Perform clerical duties such as typing, distributing mail, designing flyers, posters, notices, etc.
Gather and compile statistics from MySuccess on the number of students served.
Other duties as assigned.

Essential Responsibilities and Duties Continued:

Minimum Qualifications:

High school diploma or equivalent.
One (1) year direct, paid, full-time work experience.

Preferred Qualifications: Two (2) or more years of direct, paid, full-time work experience. Previous work in a college setting. Bilingual (Spanish-English) a plus.

Knowledge, Skills & Abilities: Dependable. Good listening, speaking and interpersonal skills. Exceptional customer service and proactive problem-solving skills. Knowledge of Microsoft Office Suite (strongly preferred). Use of multi-line phone system and related receptionist duties. Ability to work in a teamwork environment. Knowledge of basic college enrollment process for credit and non-credit programs. Knowledge of advisors program responsibilities. Work well under pressure. Cheerful disposition. Organize and prioritize tasks. Knowledge of college policies, procedures and programs. General understanding of office procedures. User level experience in computerized student records. Experience in conflict resolution and problem solving. Ability to communicate effectively with a broad range of diverse people, ability, culture, and ethnic background, to maintain good working relationships across the College. Ability to work with all groups in a diverse academic, socioeconomic, cultural, and ethnic background of community college students, faculty, and staff, including those with disabilities.

Non-Essential Responsibilities and Duties:

Special Instructions: Please specify work experience as either full or part time and beginning and end dates by month/ year.Full consideration will be given to applicants who apply on or before the priority review date indicated above. More information about Salt Lake Community College benefits: https://i.slcc.edu/culture/benefits/index.aspx

SLCC Highlights: Salt Lake Community College is Utahs largest open-access college with the most diverse student body in the state. We proudly educate 45,000+ students pursuing degrees in 100+ programs across 8 areas of study, and Utahs fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students lives to strengthen its surrounding communities. SLCC employees work at 11 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment.Salt Lake Community College seeks and values contributions from each community member and welcomes new and diverse perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation come about when diverse voices can speak and collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving diverse students and being a model for inclusive and transformative education.

FLSA: Non-Exempt

SLCC Information: Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.SLCC is a participating employer with Utah Retirement Systems ("URS"). In addition to URS, SLCC offers several other retirement account options.This position may require the successful completion of a criminal background check.

To apply, please visit: https://jobs.slcc.edu/postings/58580