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Student Success Advisor, College of Liberal and Professional Studies
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Position Number: 5202625
Location: Philadelphia, PA
Position Type: Student Affairs and Services

Student Success Advisor, College of Liberal and Professional Studies

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title
Student Success Advisor, College of Liberal and Professional Studies

Job Profile Title
Coordinator B

Job Description Summary
College of Liberal and Professional Studies Overview
The University of Pennsylvania's College of Liberal and Professional Studies (Penn LPS) seeks to lead the field of higher education in the creation of unique and innovative opportunities for learners of all ages and backgrounds. These highly accessible academic opportunities are distinguished by their academic rigor and world-class instructional staff, while the support offered to students by Penn LPS is distinguished by its comprehensive and holistic quality. LPS programs are designed to empower individuals and enhance their personal and professional lives. Our graduates are global citizens committed to creating a better, more inclusive world.

Penn LPS online offers a fully online undergraduate degree designed for working adults. The Student Success Advisor creates and maintains relationships with students in the online undergraduate degree (the Bachelor of Applied Arts and Sciences), along with the non-degree Gateway students who are proving their way in to degree status. The Advisor role is to initiate strategies across the student lifecycle that support student success, persistence, retention and graduation. The Advisor reports to the Director of Undergraduate Programs and works closely with other members of the Penn LPS Online team and Penn LPS Records, Student Services and Enrollment Management, and other offices and departments of the University. Flexible hours are expected, to best meet the needs of a global student population. The position is hybrid eligible.

Job Description

The Advisor is responsible for ensuring BAAS and Gateway students' progress successfully through their academic careers with a focus on their academic performance in their online courses. Key holistic support activities include pre-enrollment advising; implementing proactive outreach to students, planning and implementing milestone events including graduation, new student orientation, student engagement programming; advising student groups, and serving on the scholarship committee. Conduct Junior, academic standing and graduation audits and identify necessary degree audit updates; develop, implement and measure success of retention initiatives. Develops and executes intentional retention outreach communication plans involving phone, email and other technology. The Advisor helps students navigate Penn resources and academic policies and connect with other academic and online student services of the University.

Job Responsibilities

Improve student retention/graduation rates by organizing/delivering activities & communication to support student progress through academic career, including transition to Penn process. Collaborate with Penn LPS Online Team re strategies to encourage degree/credential completion & achievement of academic goals. Identify milestone events, perform ongoing audits. Respond to customer relationship management inquiries. Attend Graduation. Conduct Junior, academic standing, and graduation audits. Advise, orient and assist Gateway students to make a successful transition to online undergraduate degree status. Support students in their transition to the online environment. Identify 1st semester transition obstacles and develop and implement plans to address them. .
Provide academic advising to degree seeking students in the online undergraduate degree program. Develop group advising initiatives and cohort transitions using data in preparation for growing enrollment. Assist undergraduate students in course selection for degree requirements; refer students as appropriate to program directors or academic resources for specific academic advising issues; liaise with university support services, faculty contacts and program director on specific student cases. Participate in developing and implementing interventions for students experiencing difficulty.
Develop and maintain effective, ongoing academic communication with online undergraduate degree seeking students via e-mail, listservs, virtual and learning management systems and the telephone. With LPS Marketing staff, LPS Registrar & Penn LPS online staff, keep student handbooks and the Penn LPS online website info up to date/accurate. Update student information on the Program site hosted on a learning management system as needed. Nominate students for graduation awards. Communicate with students re routine/non-routine issues--registration/add/drop deadlines, emergency closings. Solve routine student problems/guide & orient students to self-service resources.
Support student retention, provide proactive communication to those in academic difficulty or in danger of being withdrawn for inactivity; assist them with reenrollment or in applying for readmission to LPS. Collect, monitor & analyze retention, attrition, academic standing & graduation statistics; perform regular academic audits. Work with Program Director to determine & deliver appropriate interventions for students not making sufficient academic progress. Assist in measuring effectiveness of interventions.
Work with students and Penn LPS online team members on transfer credit process; help students navigate the transfer credit evaluation process. Serve as a member of the Scholarship Committee, may be primary contact for some of the following initiatives: specific student success events, initiatives including scholarship recipients, student affinity groups, new student orientation program coordination/communication, and participating in Graduation. Collaborate with Undergraduate Teams Program Coordinator on planning and facilitating scholarship events.
Perform additional duties as assigned.

Qualifications

Bachelors of Arts, Bachelor of Science, Bachelor of Fine Arts, and 2 to 3 years of experience or equivalent combination of education and experience is required.
A minimum of 2 years of experience with student development and transfer advising in a higher education environment required; master's degree preferred.
Familiarity with technology and tools to help support online students required.
Experience with academic issues facing adult online students and experience assisting adult transfer students in developing academic plans to meet their future professional goals.
Familiarity with FERPA and other regulations and policies affecting students required; must possess excellent oral and written communication skills and demonstrated ability to work well as part of a team.
Familiarity with Microsoft Office Suite required.
Application of career development theory preferred along with familiarity with social media, survey software and online delivery of education and support services.
Must be willing to work a flexible schedule (evenings; weekends; graduation).

For consideration, both a cover letter and resume are required at time of application. You can upload multiple documents to the "Resume/CV" section of the application.

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
School of Arts and Sciences

Pay Range
$43,919.00 - $55,000.00 Annual Rate
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay

To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/3440-Market-Street/Student-Success-Advisor--College-of-Liberal-and-Professional-Studies_JR00085996-1