Job Details

Process Coordinator
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Position Number: 5209188
Location: Cheney, WA
Position Type: Computer and Information Technology

Process Coordinator

About Eastern Washington University:
Eastern Washington University, a regional, comprehensive public university with an enrollment of over 10,000 students, is one of six state-funded four-year institutions of higher education in Washington, each governed by its own board of trustees. EWUs 300-acre main campus is located in Cheney, a community of 12,000 residents 16 miles southwest of Washingtons second largest city, Spokane. Eastern also offers programs in downtown Spokane at the innovative, energy-efficient Catalyst building, the SIERR building which is a hub for research, development and advancement of health sciences, and at Riverpoint, a campus shared with Washington State University. In addition, EWU programs can be found at select locations throughout the state, aligned with the needs of the community. Eastern contributes to the vitality of the region and the state through its wide array of bachelors and masters degrees in over 100 fields of study, as well as applied doctorates in physical therapy and educational leadership, offering accessible pathways to career success and personal development to students of all socioeconomic and cultural backgrounds.

Eastern Washington University has been recognized for its commitment to helping undergraduate students learn, grow and succeed by Colleges of Distinction, a nationally trusted resource guide for college-bound students. The honor recognizes Eastern as a 22-23 College of Distinction (CoD). Money magazine recently named EWU as one of its Best Colleges in America 2023.
Tribal Land Acknowledgement
Eastern Washington University resides within the traditional homelands of the Spokane People and other tribes who are connected through their shared history of this region. This land holds their cultural DNA and it is their Ancestors who are here and bring forth the knowledge of this place-the knowledge that comes from the land.

Job Summary:
The office of Enrollment Services at Eastern Washington University invites applications for two Process Coordinators to support EWU's Dual and Concurrent Enrollment team. This entry level position with the Dual and Concurrent Enrollment team at EWU supports College in the High School (CIHS) and Running Start (RS) programs and participants through the application and registration process. The Process Coordinator will:

Coordinate all application, registration, and data entry processes.
Serve as a primary contact for student participants and CIHS instructors with regards to applications, registrations, and private high school payment indicators.
Work closely with other EWU staff to ensure everything data flows are complete and working properly in EWU systems and to identify ways to improve processes.

A successful candidate for Process Coordinator should be comfortable working with computer systems and complex processes; demonstrate willingness and/or experience in working with students or customers from a wide range of abilities, backgrounds and experiences; and have strong attention to detail and written communication skills. This position will exercise independent judgment in interpreting and applying the rules and regulations, processes and procedures.

The Process Coordinator reports to Jennifer Nunez, Director of Dual and Concurrent Enrollment. This position will process thousands of applications for CIHS annually and will assist during cyclical periods in the processing of RS applications.

In addition to salary, the university offers a comprehensive benefits package including health insurance, life and disability insurance and retirement. In addition, EWU offers generous vacation and sick leave accruals, 12 paid holidays and 1 paid personal leave day per year and fringe benefits, such as tuition waiver for employees and eligible family members, discounted EWU sports tickets, full access to our campus workout facilities at a minimum fee and free transportation through STA buses. For additional information regarding insurance benefits please see our Benefits page: https://inside.ewu.edu/hr/benefits/insurance/.

Eastern Washington University is committed to increasing the diversity of its faculty, staff, students, and academic program offerings and to strengthening sensitivity to diversity throughout the institution. Eastern Washington University is an affirmative action/equal opportunity employer, and applications from members of historically underrepresented groups are especially encouraged.

Required Qualifications:

Associates Degree AND one year work experience in the program specialty OR equivalent experience/education. To be considered qualifying, your work experience must include the following:
- Coordinating program operations beyond entry level work or
- Work experience in one of the following areas: higher education, running start, student services (k-12 or higher ed).
Ability to effectively manage multiple priorities, pay attention to detail and produce desired results
Ability to communicate in a clear, friendly and effective manner both orally and in writing
Ability to understand and apply applicable rules, regulations, policies, and procedures regarding transfer admission and records management
Ability to work independently and as a member of an integrated team
Capacity to effectively address diverse constituencies
Advanced computer skills to include: Microsoft Office Suite and SCT Banner (or equivalent)
Proficient user of laptop computer
Demonstrated interest, ability and/or experience promoting cultural competency, universal accessibility, and/or diversity.

Preferred Qualifications:

Bachelors Degree
Experience working in fast paced, high demand environment
Experience with the Banner Financial Aid System, a website management tool such as WordPress; a mass email and communication tool such as Slate, and/or a student care tool such as Navigate

Other Skills and Abilities:

Job Duties:
% of Time: 80
Responsibility / Duty: Technical and Operations Support

Input prospective student applicant data into the student information systems (SIS).
Audit daily receipt of applications.
Input student confirmation and cancellation information.
Input academic reinstatement approval and denial information.
Make initial admission decisions for former students.
Coordinate creation and filing of student application records.
Schedule and coordinate the transition of enrolled student records to the Office of Records and Registration.
Schedule and coordinate the periodic destruction of inactive student application records.
Coordinate daily mailings to students using mail merge software and advanced macros.
Ensure application processes are completed in an efficient and timely manner.
Continually assess and improve workflow pertaining to data entry and file management processes.
Develop and maintain written procedures to assist in maintaining accuracy and efficiency.
Assist with application transition from online Constituent Relations Management (CRM) to SIS.

Essential Function Indicator: Yes

% of Time: 20
Responsibility / Duty: Program Process Support

Inform CiHS students of proper registration procedures; resolve holds/problems.
Provide CiHS instructors and high school administration of potential registration restrictions due to academic standing holds.
Inform other EWU staff and faculty of current processing timelines, procedures, and other information pertinent to their job execution.
Complete registration process for students who received advising regarding their academic holds.
Assist with testing and implementation of application system updates relating to Dual Enrollment.
Provide high school administration with academic reinstatement resources for students dismissed.

Essential Function Indicator: Yes

Conditions of Employment:
This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value, as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.

All new employees must comply with EWU Immunization Policy 602-02 and provide proof of immunity or vaccination to MMR before beginning work at EWU. Waivers for the immunization requirements are available for medical or sincerely held religious beliefs.
This position is covered by the Washington Federation of State Employees Collective Bargaining Agreement
Upon hire you must complete required DEI, Hazing, Harassment and Title IX training, and other federal, state & university mandated trainings. You can access the online training at https://inside.ewu.edu/hr/training-resources/ or complete the training in person or via Zoom. In person and Zoom training opportunities will be posted on InsideEWU and are listed on Human Resources https://inside.ewu.edu/hr/training-resources/.
Salary Information: The salary for this position is $41,316 (minimum) up to $47,532. Where the hired candidate will begin within this range is dependent on education, experience, and skills.

Posting Date: 04/24/2024
Open Until Further Notice: No
Closing Date: 5/8/2024
Screening to Begin: 05/09/2024

Special Instructions to Applicants:
Submit your application materials through our online applications portal provided below. If you are unable to submit through the applicant portal, please contact Human Resources Services at (509) 359-2381.

To apply, visit https://jobs.hr.ewu.edu/postings/12155

EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.