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DCS Part Time Assistant IT Support Specialist, SAS Computing
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Position Number: 3512446
Location: Philadelphia, PA
Position Type: Computer and Information Technology

DCS Part Time Assistant IT Support Specialist, SAS Computing

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

COVID-19 vaccination is a requirement for all positions at the University of Pennsylvania. New hires are expected to be fully vaccinated before beginning work at the University. For more information about Penn's vaccine requirements, visit the Penn COVID-19 Response website for the latest information.

Posted Job Title
DCS Part Time Assistant IT Support Specialist, SAS Computing

Job Profile Title
Temporary Employee - Non-Exempt

Job Description Summary
School of Arts and Sciences Computing at the University of Pennsylvania is seeking to hire a self-motivated, reliable, and detail-oriented temporary employee to assist with inventory management and technology support for faculty and staff, in a mixed Mac/Windows computing environment.

This position is for 35 hours per week, and is a twelve month position. This is an excellent opportunity for individuals who are looking to get into Information Technology and to learn and develop skills to be competitive on the job market.

Job Description

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

DUTIES:

Demonstrate good organization skill with keeping inventory space organized and well stocked.
Show attention to detail in prepping tickets for delivery on campus by the hardware team
Provide support for Macs, PCs and associated equipment. Install, configure, upgrade and troubleshoot software and hardware.
Provide technical support to faculty and staff by e-mail, phone and in person.
Demonstrate best practices with use of Enterprise Infrastructure including: Active Directory, Data Management/Ticketing systems

QUALIFICATIONS:

Excellent customer service skills
Ability to communicate clearly and effectively while managing multiple issues over phone, email, and in person
Use good judgment, tact, discretion, and be organized, flexible, and patient.
Interact with users of varying levels of computer expertise

Preferred

Knowledge of and significant experience with Windows and MacOS and Android and iOS devices
Ability to perform operating system installs and backups
Experience with email applications like Apple Mail and Outlook, spreadsheet and word processing software like Excel and Word

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
School of Arts and Sciences

Pay Range
$7.25 - $155.75

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/Solomon-Lab-Psychology---Floor-A/DCS-Part-Time-Assistant-IT-Support-Specialist--SAS-Computing_JR00062163