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Course Manager, Wharton Online - Wharton Executive Education
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Position Number: 5135740
Location: Philadelphia, PA
Position Type: Instructional Technology and Design

Course Manager, Wharton Online - Wharton Executive Education

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title
Course Manager, Wharton Online - Wharton Executive Education

Job Profile Title
Associate Director C, Student Services, Executive Education

Job Description Summary
Reporting to the Director for Design and Delivery Operations, the Course Manager for Wharton Online programs will manage all aspects of delivering a portfolio of synchronous, asynchronous and blended courses that are a part of the Wharton Online portfolio of programs within Wharton Executive Education. This role will be responsible for building and delivering both asynchronous and synchronous aspects of the programs in the Wharton Online portfolio, for both Open Enrollment and Custom programs. Specific tasks include: working and partnering with the faculty, program participants, and L&D partners from companies who sponsor custom programs; coordinating with staff from all business units within Wharton Executive Education, support Business Development team in securing new opportunities, and work with platform partners. Additional tasks include: managing and curating content; building course learning sites, monitoring discussion forums, and the care and feeding of online communities as needed; coordinating and managing aspects of logistics of remote delivery, communication and learner interaction related to the running of programs in Wharton Online portfolio; and assisting in faculty video shoots. With responsibility for all facets of online course management, the Course Manager ensures that all deliverables are completed on time and within budget.

Job Description

Job Responsibilities

Manage the learner's experience from enrollment to program completion including communication, addressing inquiries, issuing credentials, and all aspect of delivery of synchronous online programs and a blend of synchronous and asynchronous programs; both open enrollment and custom in Wharton Online portfolio. Work with program faculty and instructional design team to build and/or update the program learning site.
Coordinate with faculty, WEE staff, and external partners (e.g., platform providers) to ensure effective delivery of programs including providing IT support to faculty and participants during program delivery.
Manage and curate content in online communities, discussion forums, both pre-program, during the program and post-program to provide a seamless learning experience for participants.

Qualifications

A Bachelor's degree and 3-5 years of experience or equivalent combination of education and experience is required.

1-2 years' experience in classroom teaching is preferred.
Expertise in using commonly used live meeting platforms, proven ability to support faculty in classrooms dedicated to synchronous teaching, provide IT helpdesk support to both faculty and participants, moderate discussion forums. Demonstrated passion and willingness to learn and stay ahead of new learning methods and technologies is required.
Ability to work with a diverse set of individuals in a customer-facing situation required.
Flexibility in scheduling and working hours is required in order to support LIVE courses which run 24/7.

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
Wharton School

Pay Range
$51,824.00 - $76,960.00 Annual Rate
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay

To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/SCC-Aresty-InstExec-Ed/Course-Manager--Wharton-Online---Wharton-Executive-Education_JR00088028