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Computer Consultant II
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Position Number: 5090035
Location: Syracuse, NY
Position Type: Computer and Information Technology

Computer Consultant II

Job #: 040562
Location Syracuse, NY
Pay Range: $58,500 - $60,000
Hours: Standard Syracuse University business hours:
8:30am -5:00pm (academic year)

8:00am - 4:30pm (summer)
Hours may vary based on operational needs.
Job Type: Full-time

Job Description:
This role provides end-user support to the school's communications spaces of television/audio studios, computer labs, research and collaborative spaces, and supports users working on a variety of computing platforms including Windows and Mac based systems.

Provide technical support for Windows and Apple technologies used in the complex, including but not limited to the Desktops, Portables, iOS and tvOS devices.
Co-administer the Newhouse Schools server infrastructure and support the Microsoft Active Directory (SaaS system management, account management, server maintenance and upgrades, software and security patching, maintain and expand the school's asset management systems.
Maintain and update software on a regular basis: deployment, patches and triage.
Coordinate and manage technology projects and initiatives undertaken by the department and the school.
Develop, coordinate and offer training to faculty, staff and student's in the use of hardware and software as needed.
Participate in professional development programs.
Recommend/develop user documentation for technologies within the facility.

Qualifications:

Proficient knowledge of the Windows and MacOS operating systems and associated software and peripheral support is required.
Experience with AD and SaaS platform administration is required.
Proficient with Microsoft Office products: Word, Excel, PowerPoint and Outlook 365
Proficiency with database management required.

Job Specific Qualifications:

Networking knowledge is preferable.
Strong understanding of infrastructure technologies (e.g. storage systems, network, and data center).
Strong understanding of enterprise security standards and practices.
Working knowledge of video production software preferred (Final Cut, Premiere).
Experience with vendor-managed solutions and third-party team resources.
AD experience is required; some system infrastructure & architecture experience is preferred. Knowledge of JAMF management systems is preferable.

Responsibilities:

Assist in maintaining the schools various server environments including the schools SaaS platforms. This includes on premise and virtual servers that host specialized software that is critical to the Schools ability to deliver its curriculum on a daily basis, administrative resources, content management and asset management systems. Perform routine systems checks to assure system integrity and ensure system back-ups are working regularly. Conduct preventative maintenance to assure the integrity of the servers and that required "up time" is maintained in an uninterrupted fashion.
Provide support and maintenance for the Schools core computing platforms (including Windows, Macintosh, iOS, tvOS, etc.). This includes daily oversight of equipment supporting the schools curriculum, faculty, staff, and students. Handling problems that arise on a daily basis through the schools online Help Desk to assure equipment, hardware, software is supporting the Schools mission. Conduct regular preventative maintenance audits to be sure equipment is functioning optimally. Responsible for performing repairs and other fixes in a time sensitive manner and interface with any required customer service support.
Oversee projects and new initiatives required of the Schools IT Team. Primary responsibility for projects assigned by Director of IT, as well as participation as a team member in projects assigned to other team members. These projects may include specifying new equipment for upgrading computer labs and classrooms, overseeing the installation of new equipment, researching solutions to needs that are not met by current IT infrastructure, etc. Will also be assigned responsibility for researching solutions required to meet new initiatives adopted by the Dean, Schools academic departments, faculty, administrative offices, etc. This may include finding an array of technology solutions to achieve desired outcomes in curriculum development, research support, advising best practices, fundraising solutions, etc.
Provide technology training as required to ensure personnel can operate existing and new technologies as needed. This may include regularly scheduled software training, orientation training for new employees, training for student employees, etc. Serve as a mentor to other IT team members as well as student employees employed throughout the Schools computer labs, studios, and equipment distribution counter. Identify and or establish professional development offerings to advance the Schools knowledge base as it relates to technologies in the organization.
Complete other duties that arise and are often not part of the anticipated work load, including emergencies and/or new responsibilities that may be assigned on an ad-hoc or continuing basis.

About Syracuse University:
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the Universitys 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

About the Syracuse area:
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

Application Deadline:
Full Consideration By:
Open Until Filled:

To apply, visit https://www.sujobopps.com/postings/103713

Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The Universitys contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.