Job Details

Library Service Assistant

Position Number: 7252293
Location: Madison, WI
Position Type: Libraries

Library Service Assistant

Current Madison College employees must apply to the internal career site by logging into Workday

Job Posting Date:
June 18, 2026

Application Deadline:

Salary Information:
$17.95 - $20.96
(For current employees, pay may not be restricted to the posted range and will be set in accordance with the Madison College Compensation Manual guidelines for internal salary placement.)

Department:
Student Help Desk - Libraries

Job Description:

Madison College is seeking a Library Services Assistant to support library services at Goodman South Campus locations. This position plays an important role in daily library operations by providing front-line, student-centered support to online and walk-in students, assisting with circulation, academic research, technology troubleshooting, wayfinding and access to digital and physical resources.

The Library Services Assistant serve as an important point of contact for students and provide para-professional support to librarians, Student Achievement Centers and special projects as needed. Success in this role requires strong communication skills, flexibility, proficiency with academic technologies and the ability to help students locate, navigate, evaluate and cite information resources.

In this role, the Library Services Assistant may work non-traditional hours, including evenings and weekends, and primarily provide coverage during evenings and other lower-traffic service periods to ensure students continue to have access to library and technology support when needed.

This is a part time position offering a 4-day work schedule, 20 hours per week, 42 weeks per year. Schedule can be flexible during operational hours, Monday - Thursday availability typically until 6:00pm and occasionally until 7:00pm and Saturday operational hours between 9:00am - 3:00pm.

Madison College believes every team member brings unique perspectives and experiences that enhance our ability to understand and engage with the communities we serve, address challenges, and develop innovative solutions. Come be part of our great team!

This position will be open until filled with the first review date of July 12,2026 at 11:59 pm. After this date, the recruitment may close without further notice.

Required Documents (2):

Resume
Cover Letter

*Failure to include this document by the first consideration date will result in the disqualification of your application.

Accountabilities:

Provides research and academic technology support to help students develop information and digital literacy skills.
Troubleshoots academic technology issues including access to and usage of learning management systems, student accounts, software, equipment, and videoconferencing tools to ensure students can effectively access systems and engage with coursework.
Assists with physical and digital resource access and circulation of library materials. Facilitates checkouts, returns, interlibrary loans, deliveries and equipment loans.
Ensures an accessible and supportive learning environment by upholding policies, resolving space usage concerns and maintaining availability of resources and equipment.
Supports outreach and engagement efforts by assisting with marketing, event planning and promotional materials to increase awareness of services and programs.
Collaborates on projects and quality improvement initiatives by contributing to planning, implementation and evaluation of efforts that enhance student support services.
Performs other related duties within the scope of the position as required for the efficient operation of the division and to support institutional objectives.

Knowledge, Skills & Abilities

Knowledge of academic library services, circulation procedures and reference best practices.
Knowledge of academic technologies (e.g. learning management systems, course software, library management systems and resources, productivity software, equipment, videoconferencing products)
Skill in gauging and developing information and digital literacy skills with users of varying abilities, backgrounds, and experience levels.
Knowledge of academic research methods and information literacy principles.
Skill in using library databases, digital resources and integrated library systems.
Ability to manage multiple processes, meet deadlines and maintain accuracy in a fast-paced environment.
Ability to provide effective customer service and resolve concerns, including helping students effectively connect with other college services and resources and referring appropriately.
Skill in engaging positively with all populations and communities, contributing to a safe and inclusive learning and work environment.
Skill in effectively and respectfully communicating with others.

Minimum Requirements:

Education:

Associates degree or equivalent relevant work experience. *Experience used as an equivalent of an educational requirement is in addition to any experience required by the position.

Work Experience:

0-2 years of relevant professional work experience.

Madison College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

If you are experiencing application issues, please contact us at the Talent Acquisition email Talent@madisoncollege.edu or HR hotline (608) 246-6900.

To ensure that emails from us regarding your application do not go to your spam folder, please add the @madisoncollege.edu domain as a safe sender in your email.

Madison Area Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in employment, admissions or its programs or activities. Madison College offers degrees, diplomas, apprenticeships and certificates in Architecture & Engineering; Arts, Design & Humanities; Business; Construction, Manufacturing & Maintenance; Culinary, Hospitality & Fitness; Education & Social Services; Health Sciences; Information Technology; Law, Protective & Human Services; Science, Math & Natural Resources; and Transportation. Admissions criteria vary by program and are available by calling our Enrollment Office at (608) 246-6210 or (800) 322-6282 Ext. 6210. The following person has been designated to coordinate Title IX of the Education Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973 and to handle inquiries regarding the college's nondiscrimination policies: Lisa Muchka, Director, Civil Rights and Compliance, 1701 Wright Street, Madison, WI 53704 (608) 246.5221

To apply, visit https://madisoncollege.wd115.myworkdayjobs.com/en-US/jobsatMadisonCollege/job/South-Madison-Campus/Library-Service-Assistant_R0005808

About Us
Welcome! Thank you for visiting our career site, where Madison College is committed to matching talent to opportunity. We are known for our real-world, smart approach to learning - offering students innovative, high-tech career pathways and college transfer opportunities with more than 150 programs to choose from. Madison College is a great place to work and has been for over 100 years, serving more than 33,000 students in 12 south-central Wisconsin counties. The College offers generous salaries, benefits, and an inspiring work environment. Employees enjoy a culture dedicated to lifelong learning, wellness and inclusiveness.

Take some time and look around - once you've have a chance to explore our current opportunities, apply to the ones you feel best suit your interests, background and experiences. Thereafter, you can keep track of your application status and watch for new opportunities that might be of interest to you.

Along with our competitive wages, check out the benefits that we offer: https://madisoncollege.edu/careers
Learn More about Madison College: https://madisoncollege.edu/about

As part of the application process, finalists will undergo a background check including criminal history, educational verification, and references. Criminal history will not automatically disqualify you from employment. All cases are considered on an individual basis, and the offense will be compared to the position for which you are applying.