Job Details

Assistant Director of Operations, Admissions & Student Affairs

Position Number: 7121096
Location: Philadelphia, PA
Position Type: Admissions/Enrollment

Assistant Director of Operations, Admissions & Student Affairs

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title
Assistant Director of Operations, Admissions & Student Affairs

Job Profile Title
Associate Director B, Student Services, Admissions

Job Description Summary
Reporting to the Sr. Associate Director of Operations, the Assistant Director of Operations will be an integral part of the Admissions and Student Affairs organization, working with the Offices of Admissions & Financial Aid, Student Success, Academic Affairs, and Student Records. This role will support the Sr. Associate Director of Operations in maintaining and further developing GSE's two instances of the Slate CRM system, one of which serves as the school's application system and the other which tracks current students' progress throughout their enrollment. The Assistant Director of Operations will develop content for both prospective and current student communications, enhance workflow processes to assist current students in their academic journey, and build reports and dashboards to analyze data and ensure efficacy across all stages of enrollment management.

This role requires strong technical acumen and facility with various University systems, a high degree of service orientation, as well as strong collaborative and communication skills.

Job Description

Key Responsibilities

Support all aspects of operations for the Admissions and Student Affairs organization. This will involve assisting with the technical aspects of the Slate CRM systems and the multiple interactions and touchpoints that applicants and current students have with the Slate instances for the Office of Admissions and Financial Aid and the Office of Student Success. Develop communications, forms, and workflows for both the Slate application system and the student success module. Assist with event set-up within the CRMs and the associated processes that accompany these events. Build reports and dashboards to analyze prospective, applicant, and enrolled student data. Work with the Student Records Office and Office of Academic Affairs to further automate processes related to current students' academic benchmarks and milestones. Troubleshoot technical issues that arise within either of the Slate instances and ensure ongoing updates are built within these systems.
In conjunction with the Sr. Associate Director of Operations, manage the timeline and workflow for the applicant evaluation process. This involves pre-screening applications for potentially fraudulent credentials, the assignment of applications to the appropriate reviewers, recording application decisions, and assisting with the decision notification process. Additionally, the Assistant Director will personally review a large portfolio of applications and make recommendations as to students' admissibility.
Assist prospective students, applicants, and admitted students by responding to their inquiries by email, phone, and in-person.
Attend various recruitment and yield events to support the Office of Admission and Financial Aid in representing Penn GSE both on and off-campus. Likewise, provide support to the Office of Student Success with current student events, such as New Student Orientation and Commencement.
Assist the Sr. Associate Director of Operations in responding to requests from academic programs and other key constituencies within GSE and Penn to provide data, queries, dashboards, and reports.
Perform additional duties as assigned

Qualifications

ESSENTIAL:

A Bachelor's degree and 2-3 years of experience, or equivalent combination of education & experience combined.

PREFERRED:

Prior knowledge of the Slate application system or a similar CRM is strongly preferred.

**All applicants must submit a cover letter detailing their interest in the position. Cover letters can be uploaded to the same section as the resume/CV section.

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
Graduate School of Education

Pay Range
$57,500.00 - $70,000.00 Annual Rate
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job's level. Internal organization and peer data at Penn are also considered.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.

Special Requirements
Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay

Equal Employment Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state, or local law.

To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/Graduate-School-of-Education/Assistant-Director-of-Operations--Admissions---Student-Affairs_JR00119328