Job Details

Student Success Coach

Position Number: 7109680
Location: Madison, WI
Position Type: Academic Advising

Student Success Coach

Current Madison College employees must apply to the internal career site by logging into Workday

Job Posting Date:
April 24, 2026

Application Deadline:

Salary Information:
$25.21 - $29.45
(For current employees, pay may not be restricted to the posted range and will be set in accordance with the Madison College Compensation Manual guidelines for internal salary placement.)

Department:
TRIO

Job Description:

The TRIO Student Support Services Program at Madison College is seeking a Student Success Coach to work on a five-year TRIO grant. This position provides individualized coaching and academic support to help students navigate challenges, develop skills and achieve their educational goals. Success in this role involves fostering student motivation, connecting students to resources and adapting strategies to meet diverse needs. This position contributes to institutional objectives by promoting student retention, improving academic outcomes and advancing a holistic approach to student success.

The Student Success Coach is primarily responsible for coordinating TRIO program services and supporting the development and delivery of comprehensive academic support initiatives designed to increase the retention, transfer and graduation rates of eligible participants.

The Student Success Coach contributes to institutional objectives by promoting student retention, enhancing academic outcomes and supporting a holistic approach to student success. Success in this role involves fostering student motivation, connecting students with appropriate resources and adjusting support strategies to meet a wide range of needs.

The Federal TRIO Programs (TRIO) are Federal outreach and student services programs designed to identify and provide services for individuals who are first generation, low-income, and/or have a disability.

Position Details:

Schedule: This is a full-time, 52-week-per-year position scheduled Monday through Friday from 8:00am to 4:30pm, with occasional evenings until 6:00pm and weekend events as needed. This position follows a hybrid schedule of three days onsite and two days remote, subject to change in accordance with Madison College policy.

Expected Progression: This position includes an expected progression plan. Upon meeting departmental criteria, you will be eligible to receive a $1.00 per hour increase.

Benefits: Madison College provides a generous benefits package of vacation, holidays, health/vision/dental/life insurance options, and you will be able to participate in the Wisconsin Retirement System (WRS).

Grant Funded: Grant Funded: This is a renewable, grant funded position through August 31, 2026, continuation of this position is dependent on continued funding beyond this date. However, it is expected to be renewed.

Madison College believes every team member brings unique perspectives and experiences that enhance our ability to understand and engage with the world, tackle challenges, and develop innovative solutions. Come be part of our great team!

This position will be open until filled, with a first review date of May 10, 2026, at 11:59pm. After this date, the recruitment may close without further notice.

Required Documents:

Resume
Cover Letter

*Failure to include these documents by the first consideration date will result in the disqualification of your application.

Accountabilities:

Builds supportive relationships with students to assess strengths, identify academic goals and uncover barriers that may impact success.
Promotes student persistence by teaching academic success strategies and guiding students in developing action plans tailored to their individual needs.
Connects students with campus and community resources to support holistic well-being and reduce barriers to academic achievement.
Responds to faculty alerts and student concerns by providing timely outreach and follow-up to address academic and engagement challenges.
Offers accessible coaching through workshops, classroom visits, drop-in support and individual appointments to maintain consistent student contact.
Provides foundational academic planning support and interprets degree progress tools to assist students in making informed enrollment decisions.
Documents coaching interactions and tracks student outreach to support coordinated care and inform retention efforts.
May provide program coordination and event management, including determining event and programming needs, scheduling, facilitating, acquiring resources and providing project management oversight for programs or events.
Performs other related duties within the scope of the position as required for the efficient operation of the division and to support institutional objectives.

Knowledge, Skills & Abilities

Knowledge of student development theory, academic coaching practices and factors influencing student retention and success.
Knowledge of campus and community resources that support students' academic, financial and personal well-being.
Skill in building rapport, engaging with students and, in assessing student needs and applying coaching techniques.
Ability to document interactions and maintain accurate records.
Ability to manage multiple processes, meet deadlines and maintain accuracy in a fast-paced environment.
Skill in engaging positively with all populations and communities, contributing to a safe and inclusive learning and work environment.
Skill in effectively and respectfully communicating with others.

Minimum Requirements:

Associate degree or equivalent work experience.

1-3 years of relevant experience

Madison College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

If you are experiencing application issues, please contact us at the Talent Acquisition email Talent@madisoncollege.edu or HR hotline (608) 246-6900.

To ensure that emails from us regarding your application do not go to your spam folder, please add the @madisoncollege.edu domain as a safe sender in your email.

Madison Area Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in employment, admissions or its programs or activities. Madison College offers degrees, diplomas, apprenticeships and certificates in Architecture & Engineering; Arts, Design & Humanities; Business; Construction, Manufacturing & Maintenance; Culinary, Hospitality & Fitness; Education & Social Services; Health Sciences; Information Technology; Law, Protective & Human Services; Science, Math & Natural Resources; and Transportation. Admissions criteria vary by program and are available by calling our Enrollment Office at (608) 246-6210 or (800) 322-6282 Ext. 6210. The following person has been designated to coordinate Title IX of the Education Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973 and to handle inquiries regarding the college's nondiscrimination policies: Lisa Muchka, Director, Civil Rights and Compliance, 1701 Wright Street, Madison, WI 53704 (608) 246.5221

To apply, visit https://madisoncollege.wd5.myworkdayjobs.com/en-US/jobsatMadisonCollege/job/Truax-Campus-Madison/Student-Success-Coach_R0005769

About Us
Welcome! Thank you for visiting our career site, where Madison College is committed to matching talent to opportunity. We are known for our real-world, smart approach to learning - offering students innovative, high-tech career pathways and college transfer opportunities with more than 150 programs to choose from. Madison College is a great place to work and has been for over 100 years, serving more than 33,000 students in 12 south-central Wisconsin counties. The College offers generous salaries, benefits, and an inspiring work environment. Employees enjoy a culture dedicated to lifelong learning, wellness and inclusiveness.

Take some time and look around - once you've have a chance to explore our current opportunities, apply to the ones you feel best suit your interests, background and experiences. Thereafter, you can keep track of your application status and watch for new opportunities that might be of interest to you.

Along with our competitive wages, check out the benefits that we offer: https://madisoncollege.edu/careers
Learn More about Madison College: https://madisoncollege.edu/about

As part of the application process, finalists will undergo a background check including criminal history, educational verification, and references. Criminal history will not automatically disqualify you from employment. All cases are considered on an individual basis, and the offense will be compared to the position for which you are applying.