Job Details

Associate Director, Door Access Hardware

Position Number: 7079781
Location: Kennesaw, GA
Position Type: Facilities Management

Associate Director, Door Access Hardware

Job ID: 297149
Location: Kennesaw, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!

Location

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary

Manages assigned staff on multiple locations who are responsible for performing all general, preventative, and supportive maintenance tasks of door access systems and products. Responsibilities include oversite of new installations, troubleshooting, upgrades, and ongoing maintenance of access control hardware. Additionally, offers general IT support for user sites related to access control and proprietary software. Provides emergency and corrective and/or preventative maintenance as needed.

Responsibilities

KEY RESPONSIBILITIES:
1. Manages assigned staff responsible for installing and servicing electronic and mechanical locks across multiple campuses
2. Responsible for the hiring, training, and performance management of assigned team
3. Oversees and manages customer requests and work orders through the ticketing software, including ensuring tasks are assigned to appropriate staff, promptly completed, and periodically reviewed for accuracy and proper support
4. Initiates processes, coordinates logistics, and manages all aspects of door hardware, and hard keys for all university locations
5. Assists departmental leadership with supervising contractors and work performance
6. Provides support in and recommendations in preparing bid documents, prepares written and electronic documentation
7. Collaborates with department leaders in the creation of and maintenance of door access policies, processes, and standards
8. Ensures all work is performed within established guidelines, processes, procedures, and appropriate preventative maintenance completed in accordance with governing and university regulations
9. Works with campus partners to ensure all new construction projects and renovations meet established standards and regulations including sections 8 and 28, fire doors and hardware, and ADA compliance hardware standards
10. Manages all hardware purchases and inventory of the door access hardware, equipment, and supplies
11. Collaborates with the division customer service team to ensure excellent communication and customer service is provided to students, faculty, staff, and other university affiliates
12. Capable of complex lock installations and maintenance work, including detection and correction of mechanical failures
13. Capable of maintaining ADA operators and ADA door hardware to maintain code compliance
14. Responds to service calls outside of standard business hours to address safety risks and urgent security concerns

Required Qualifications

Educational Requirements
Bachelor's degree from an accredited institution of higher education or an equivalent combination of relevant education and/or experience.

Required Experience
Seven (7) years of progressive experience in access control including managerial or supervisory experience.

Preferred Qualifications

Additional Preferred Qualifications
Previous experience in higher education
Experience with direct oversite of field technicians
Previous experience with lock installations at a higher education institution
Direct technical and/or administrative support of one or more electronic access control systems, particular experience with SALTO System

Preferred Educational Qualifications
An advanced degree from an accredited institution of higher education in a related field

Preferred Experience
Working knowledge of Medeco or similar key systems
Working knowledge of ServiceNow and Smartsheet
Completion of an appropriate Locksmith Apprenticeship Program, Door Hardware Institute (DHI) or SALTO Systems Installer Certification
American Association of Automatic Manufacturers Certification (AAADM)
Fire Door Inspection Program Certification
Occupational Safety and Health Administration (OSHA) Training

Knowledge, Skills, & Abilities

ABILITIES
Able to diagnose malfunctions and defects in equipment and tools and determine the appropriate corrective measures
Able to understand and comply with building codes, electrical codes, fire codes, plumbing codes, and other technical standards and specifications
Keeps up to date with industry improvements, technology advancements, and best practices to ensure best-in-class university ID card program solutions
Able to learn new software and technology systems
Able to work autonomously and to manage multiple tasks simultaneously
Able to handle multiple tasks or projects at one-time meeting assigned deadlines

KNOWLEDGE
Working knowledge of access control software
Knowledgeable and skilled in the installation and maintenance of remote electronic access control devices, door locking hardware, and related networking equipment
Working knowledge of mechanical and electronic key system hardware
Knowledge of methods, practices, tools, equipment, and materials, used in a variety of Locksmith trade
Knowledge of low voltage devices for installations, connection, repair, and replacement.
Knowledge of occupational hazards and necessary safety precautions in the use of tools and equipment

SKILLS
Excellent interpersonal, initiative, teamwork, problem-solving, organization, communication (verbal and written), time management, project management, and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite, SALTO System, Medeco or similar key systems, ServiceNow and Smartsheet)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, eeo@kennesaw.edu.

Other Information

This is a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time

Background Check

Standard Enhanced
Education

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening

results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=43000&JobOpeningId=297149&PostingSeq=1