Job Details
Assistant Director for Continuing Education & Summer Programs - 142279
Assistant Director for Continuing Education & Summer Programs - 142279
Western Carolina University
Department: Educational Outreach Programs
About WCU:
Western Carolina University continues to rank high on Forbes Best Employers lists each year. Including:
2025 - Ranked 1st in the top 100 employers in North Carolina in Forbes Americas Best Employers by State list.
2024 - Ranking in the top 8.5% on Forbes Americas Best Midsize Employers list, WCU was ranked 34 out of the top 400 employers across all industries.
2023 - Ranked in the top 20% on Forbes Americas Best Midsize Employers list, WCU was ranked 97 out of the top 500 employers across all industries.
2022 - Ranked 14th in the top 100 employers in North Carolina in Forbes Americas Best Employers by State list.
Western Carolina University is the UNC systems westernmost campus and has been consistently ranked as one of the top 15 public regional institutions in the South.
Employees of WCU are provided a comprehensive benefits package as well as other resources, policies and programs to ensure a happy and healthy work/life balance. Benefit eligible employees have access to dental, vision and health insurance plans - eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.
Eligible employees have access to tuition waivers for up to three courses per academic year; employee may enroll at any of the constituent UNC System campuses. Also offered are free group exercise classes multiple times per week, a discounted membership to the campus recreation center, free vaccine and booster shots offered on campus, pretax flexible spending accounts, 12 paid holidays and 24 hours of paid community service leave each year. Leave earning employees (staff and 12-month faculty) who work at least half of the working days of their first month of employment will begin accruing vacation and sick leave immediately. Paid parental leave after 12 months of continuous service.
WCU offers an abundance of training and development programs, certifications, workshops and conferences - many of which are offered free of charge.
2025 - Ranked 1st in the top 100 employers in North Carolina in Forbes Americas Best Employers by State list.
2024 - Ranking in the top 8.5% on Forbes Americas Best Midsize Employers list, WCU was ranked 34 out of the top 400 employers across all industries.
2023 - Ranked in the top 20% on Forbes Americas Best Midsize Employers list, WCU was ranked 97 out of the top 500 employers across all industries.
2022 - Ranked 14th in the top 100 employers in North Carolina in Forbes Americas Best Employers by State list.
Western Carolina University is the UNC systems westernmost campus and has been consistently ranked as one of the top 15 public regional institutions in the South.
Employees of WCU are provided a comprehensive benefits package as well as other resources, policies and programs to ensure a happy and healthy work/life balance. Benefit eligible employees have access to dental, vision and health insurance plans - eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.
Eligible employees have access to tuition waivers for up to three courses per academic year; employee may enroll at any of the constituent UNC System campuses. Also offered are free group exercise classes multiple times per week, a discounted membership to the campus recreation center, free vaccine and booster shots offered on campus, pretax flexible spending accounts, 12 paid holidays and 24 hours of paid community service leave each year. Leave earning employees (staff and 12-month faculty) who work at least half of the working days of their first month of employment will begin accruing vacation and sick leave immediately. Paid parental leave after 12 months of continuous service.
WCU offers an abundance of training and development programs, certifications, workshops and conferences - many of which are offered free of charge.
Position Summary:
The primary location of this position is on-site in Cullowhee, NC. This position is designated as being exempt from the State of North Carolina Human Resources Act (EHRA).
The Assistant Director plays a central role in supporting Continuing Education and Summer Programs (CESP) at Western Carolina University, serving learners of all ages across both credit and non-credit offerings. This position ensures programs-from youth camps to workforce training and lifelong learning-run smoothly and meet the diverse needs of participants. You will be the primary point of contact for operational, technical, and student support, helping learners navigate registration, policies, and program logistics with clarity and care.
In this role, you will manage day-to-day operations, coordinate schedules and communications, and support learning technologies and enrollment systems. You will troubleshoot issues, implement digital solutions, and refine workflows to enhance program delivery. A learner-centered approach, clear communication, and proactive problem-solving are key to ensuring all participants have a positive experience and can succeed in their programs.
The Assistant Director also supports program evaluation, budgeting, and reporting, collaborating with colleagues across CESP to improve services and plan for continuous growth. Occasional evenings, weekends, and travel to instructional sites may be required, providing opportunities to engage directly with learners and staff. This role offers a chance to make a meaningful impact on a wide range of learners while contributing to a team committed to innovation, quality, and accessibility in continuing education.
Required Knowledge, Skills, and Abilities:
The Assistant Director plays a central role in supporting Continuing Education and Summer Programs (CESP) at Western Carolina University, serving learners of all ages across both credit and non-credit offerings. This position ensures programs-from youth camps to workforce training and lifelong learning-run smoothly and meet the diverse needs of participants. You will be the primary point of contact for operational, technical, and student support, helping learners navigate registration, policies, and program logistics with clarity and care.
In this role, you will manage day-to-day operations, coordinate schedules and communications, and support learning technologies and enrollment systems. You will troubleshoot issues, implement digital solutions, and refine workflows to enhance program delivery. A learner-centered approach, clear communication, and proactive problem-solving are key to ensuring all participants have a positive experience and can succeed in their programs.
The Assistant Director also supports program evaluation, budgeting, and reporting, collaborating with colleagues across CESP to improve services and plan for continuous growth. Occasional evenings, weekends, and travel to instructional sites may be required, providing opportunities to engage directly with learners and staff. This role offers a chance to make a meaningful impact on a wide range of learners while contributing to a team committed to innovation, quality, and accessibility in continuing education.
Required Knowledge, Skills, and Abilities:
- Knowledge of program development, evaluation, and inclusive educational practices; familiarity with budget management and data reporting requirements
- Strong written and oral communication, relationship-building, and customer service skills for diverse learners, faculty, staff, and community partners
- Ability to manage multiple programs, maintain accurate records, handle sensitive information confidentially, and respond effectively to unique student needs
- Proficiency in using technology and learning platforms to support program delivery and enrollment processes
- Capacity to plan, organize, and prioritize tasks under high-volume conditions while maintaining attention to detail
Knowledge, Skills, and Abilities Required for this position:
Minimum Qualifications:
- Interested candidates must be legally authorized to work in the United States without the need for employment sponsorship or any other immigration-related assistance.
- Valid drivers license
- Bachelors degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions
Preferred Qualifications:
Preference will be given to applicants with experience developing or supporting programs for a range of learners, including youth, adult learners, lifelong learners, or international students. Experience in higher education is desirable but not required.
Position Type: Permanent Full-Time
Special Instructions to Applicants:
Application materials must be submitted online. Review of applications will begin immediately and will continue until a candidate has been selected for hire.
Please include a cover letter, current resume, and a list of three professional references with their complete contact information.
For questions or additional information please contact Brittany Marshall at bmarshall@email.wcu.edu
Please include a cover letter, current resume, and a list of three professional references with their complete contact information.
For questions or additional information please contact Brittany Marshall at bmarshall@email.wcu.edu
AA/EOE
Western Carolina University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race; color; ethnicity; religion; sex; pregnancy; sexual orientation; gender identity or expression; national origin; age; disability; genetic information; political affiliation; National Guard or veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina. Persons with disabilities requiring accommodations in the application and interview process please call (828) 227-7218 or email at jobs@email.wcu.edu.
University Safety
The Western Carolina University Annual Safety Report is available online at University Annual Safety Report or in hard-copy by request at the office of the Vice Chancellor for Student Affairs, 227 HFR Administration Building, Cullowhee, NC 28723 (828-227-7147) or the Office of University Police, 111 Camp Annex, Cullowhee, NC 28723 (828-227-7301). The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety.
To apply, please visit: https://jobs.wcu.edu/postings/33342
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