Job Details

Assistant Director of Student Advocacy

Position Number: 6923066
Location: Santa Clara, CA
Position Type: Student Affairs and Services

Assistant Director of Student Advocacy

Position Title:
Assistant Director of Student Advocacy

Position Type:
Regular

Hiring Range:

$33.94-40.72 hourly; Compensation will be based on education, experience, skills relevant to the role, and internal equity.

Pay Frequency:
Hourly
The Assistant Director of Student Advocacy assists in advocating for students participating in the LEAD Scholars Program which supports first-generation college students at Santa Clara University. This staff member will assist with efforts to support the welfare of participants and by providing direct holistic support and services to LEAD Scholars. This staff member will also coordinate student programming related to holistic wellness, LEAD participation in SCU Orientation activities, and the Level 2 program for first-generation college students who want to join LEAD as current students, as well as collaborate with campus and off-campus partners to advance these efforts.

Essential Duties and Responsibilities

1. Student Welfare and Student Advising (55%)

Provide holistic advising and support for students by addressing mental health, family relationships, and academic and financial concerns among others
Engage in proactive outreach to students, including early outreach to incoming students and to students facing academic and life challenges throughout the academic year including running academic queries
Provide tailored support and advising to special populations among LEAD Scholars including BIPOC students, undocumented students, transfer students, veterans, foster youth, and other intersecting identities.
Assist with the distribution of LEAD emergency funding to help address students' financial concerns
Coordinate the distribution of LEAD Scholarship funds for study abroad
Help students access a network of support that includes on and off campus resources, ensuring effective advocacy, referral and collaboration with such units as Counseling and Psychological Services, Office of Student Life, Office of Multicultural Learning, Wellness Center, Office of Accessible Education, the Drahmann Center and Financial Aid.
Uphold student welfare policies and practices in the LEAD Scholars Program that align with those of the university
Remain abreast of research, current trends, practices and legal issues pertinent to the needs of first-generation college students.

2. Coordinate the LEAD Level 2 Program (20%)

Coordinate outreach and recruitment of LEAD Level 2 students
Meet with Level 2 students to orient then to LEAD and understand student's experiences and needs
Coordinate enrollment of Level 2 students into LEAD to ensure LEAD enrollment in WorkDay, on LEAD databases and other content management systems
Coordinate a one-day retreat for Level 2 students to build community and orient them to LEAD programming and resources
Provide advising support to Level 2 students as part of advocacy caseload.

3. Program Coordination (10%)

Coordinate wellness-related programming for LEAD Scholars individually and in collaboration with on and off-campus partners
Coordinate programming for first-generation and limited-income students (FLI), both those that participate and do not participate in LEAD
Develop content for passive wellness-related education via social media in partnership with Marketing and Program Coordinator
Coordinate the annual LEAD Retreat in collaboration with Campus Ministry

4. Recruitment and Orientation (10%)

Collaborate with Associate Director of Student Advocacy on recruitment of new LEAD Scholars
Assist with LEAD Week, new student intensive orientation
Coordinate LEAD participation in SCU Orientation activities including Orientation Leader training, Orientation programming and student registration
Coordinate early outreach information sessions during the summer for new students

6. Team Member and Other Responsibilities (5%)

Engage regularly in LEAD programming and activities to build connections with students
Support significant LEAD initiatives such as National First-generation College Celebration, LEAD Symposium, and LEAD Senior Celebration
Participate in assessment and reporting as appropriate
Collaborate with the Office of Student Life, Residence Life, Cowell Center, and other departments to support students as needed
Serve on University-wide committees as a representative of the LEAD Scholars Program as appropriate to areas of responsibility
Collaborate with marketing and program coordinator to update LEAD website

GENERAL GUIDELINES

1. Recommend initiatives and implement changes to improve quality and services.

2. Identify and determine causes of problems; develop and present recommendations for improvement of established processes and practices.

3. Maintain contact with students and other constituents, and solicit feedback for improved services.

4. Maximize productivity through use of appropriate tools; planned training and performance initiatives.

5. Research and develop resources that create timely and efficient workflow.

6. Prepare progress reports; inform supervisor of project status; and deviation from goals.

7. Ensure completeness, accuracy and timeliness of all operational functions.

8. Prepare and submit reports as requested and required.

9. Develop and implement guidelines to support the functions of the unit.

Provides Work Direction

Supervise student assistants and work as a teammate with colleagues in the department.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.
This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.

Education and/or Experience

Required

1. Bachelor's Degree required

2. 3-5 years of work in a student services-related field.

Preferred

1. Master's degree in social work, counseling, higher education administration, college student services, education or related field.

2. Minimum of 1 year of work in an academic setting.

3. Minimum of 1 year of experience engaging in student advocacy and support, specifically with diverse student populations.

4. Experience and knowledge of mental health issues and concerns

Physical Demands

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.

Considerable time is spent at a desk using a computer terminal.

Requires some physical activity that could include lifting up to 10 lbs, moving tables and chairs, setting up food and other activities related to event implementation.

May be required to travel to other buildings on the campus.

May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations.

Work Environment

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.

Typical office environment.
Mostly indoor office environment with windows.
Offices with equipment noise.
Offices with frequent interruptions.
Requires some work during the weekends and evenings

Knowledge

1. Understanding and support of the Jesuit tradition of education and a commitment to the fundamental values of service to others, community, and diversity as well as commitment to and demonstration of skills, knowledge, and awareness to serve the unique needs of the diverse campus community of Santa Clara University.

2. Understanding of Student Development Theory and college student experiences especially as it pertains to diverse populations including first-generation college students, low-income students, BIPOC students, students from immigrant backgrounds, undocumented students, transfer students, LGBTQ students and non-traditional aged students.

Skills

1. Effective, culturally competent, holistic advising

2. Excellent organizational, communication (written and oral), and public relations, including delivering workshops or trainings, skills essential.

3. Strong organizational skills including time management, multitasking, and project completion

4. Commitment to customer service, both internal and external to the department.

5. Evidence of strong analytical and problem-solving skills

6. Proficiency in Google Apps for Education, Microsoft Office, and database management.

Abilities

Demonstrated ability to:

1. Cultivate collaborative interpersonal relationships with internal and external constituencies.

2. Independently carry out tasks of varying complexity.

3. Exercise sound judgment and maintain confidentiality.

4. Operate in a highly confidential manner and with minimal supervision and direction.

5. Manage multiple tasks at the same time and complete projects from inception through implementation and assessment.

EEO Statement

Equal Opportunity/Notice of Nondiscrimination

Santa Clara University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and California State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Applications from members of historically underrepresented groups are especially encouraged. For a complete copy of Santa Clara University's equal opportunity and nondiscrimination policies, see https://www.scu.edu/title-ix/policies-reports/

Title IX of the Education Amendments of 1972

Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. The Title IX Coordinator and Section 504 and ADA Coordinator is Aaron Zisser, Director of Equal Opportunity and Title IX, 408-551-3043, azisser@scu.edu , www.scu.edu/title-ix. Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).

Clery Notice of Availability

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

Americans with Disabilities Act

Santa Clara University affirms its' commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources, at 408-554-5750.

Telecommute

Santa Clara University is registered to do business in the following states: California, Nevada, Oregon, Washington, Arizona, and Illinois. Employees approved to telecommute are required to perform their work within one of these states.

EEO Statement

Equal Opportunity/Notice of Nondiscrimination

Santa Clara University is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, ethnicity, national origin, citizenship, ancestry, religion, age, sex, sexual orientation, gender, gender expression, gender identity, marital status, parental status, veteran or military status, physical or mental disability, medical conditions, pregnancy or related conditions, reproductive health decision making, or any other characteristic protected by federal, state, or local laws. For a complete copy of Santa Clara University's equal opportunity and nondiscrimination policies, please visit the Office of Equal Opportunity and Title IX website at https://www.scu.edu/title-ix/.

Clery Notice of Availability

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please visit the Campus Safety Services website. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

Americans with Disabilities Act

Consistent with its obligations under the law, Santa Clara University will provide reasonable accommodations to applicants and employees with disabilities. Applicants who wish to request a reasonable accommodation for any part of the application or hiring process should contact the Department of Human Resources ADA Team at hraccommodations@scu.edu or by phone at (408)554-5750.

To view the full job posting and apply for this position, go to https://wd1.myworkdaysite.com/en-US/recruiting/scu/scu/job/Santa-Clara-CA/Assistant-Director-of-Student-Advocacy_R7066