Job Details

Operations Program Managers

Position Number: 6872078
Location: Salt Lake City, UT
Position Type: Health and Medical Services

Operations Program Managers

Job Summary

The Division of Pediatric Surgery is currently looking for a wonderful new Operations Program Manager.
Under minimal supervision, this position is responsible for planning, organizing, directing and controlling all aspects of the assigned department's internal and external customer service, human resource and financial management operations. Acts as a catalyst between the department and its customers and staff to ensure continuity and quality of service and care.

Responsibilities
| 1. Forecasts, develops and implements policies and procedures in the areas of customer service, human resources and budgetary goals and objectives that are consistent with University of Utah's policies.
2. Markets and promotes new and existing programs and services to internal and external customers.
3. Participates in University-wide committees to establish customer service standards and administrative plans and policies.
4. Facilitates cooperative and collaborative community and institutional relationships.
5. Ensures customer satisfaction by analyzing complaints, concerns and suggestions and providing appropriate follow-through.
6. Develops departmental strategies consistent with the assigned departments continuous quality improvement program.
7. Ensures competency of staff through the development and/or presentation of educational programs and through on going staff performance evaluations.
8. Oversee strategic coordination and management of the division's call and clinical schedules for 14 providers across three locations, ensuring optimal coverage, operational efficiency, and high-quality patient access. 9. Lead monthly financial reviews by analyzing division management reports to ensure accuracy of revenue, expenditures, and fund allocations; proactively identify discrepancies and implement corrective actions. 10. Manage, develop, and support a diverse, multidisciplinary team-including clinical, administrative, and research staff-by fostering collaboration, enhancing performance, and promoting a positive, inclusive work

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. Work Environment and Level of Frequency typically required Nearly Continuously: Office environment. Physical Requirements and Level of Frequency that may be required Nearly Continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking. Seldom: Bending, reaching overhead.

Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).
Department may hire employee at one of the following job levels:
Operations Program Manager, III: Requires a bachelor's (or equivalency) + 6 years or a master's (or equivalency) + 4 years of directly related work experience.

Preferences
Four or more years in a supervisor/manager roll. Accounting experience. Experience in a healthcare setting.

Special Instructions

Requisition Number: PRN44055B
Full Time or Part Time? Full Time
Work Schedule Summary: weekdays
Department: 00913 - Pediatric Surgery Development
Location: Campus
Pay Rate Range: $52,993 to $121,573
Close Date: 4/22/2026
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/195274