Job Details
Network Support Specialist
Network Support Specialist
Salary: $42.24 Hourly
Job Type: Full-Time
Job Number: 2526-00032
Closing: 1/19/2026 11:59 PM Pacific
Location: Rocklin, CA
Division: Student Services
Description
Under general supervision from assigned manager, ensures the continuous and efficient operation of District network and connected equipment; installs, maintains, and networks components across District locations; provides technical support for District devices and software; configures networked computer workstations and related equipment and software; maintains and monitors network security for workstations and servers; coordinates the operation of instructional computer labs and classrooms; plans, designs, and maintains complex systems and networks, including instructional technologies; and serves as a technical advisor to District staff.
Need Help With Your Online Account?
- Use the online Help Guide or contact the NEOED Applicants Support Line at 855-524-5627 if you need assistance with your online applicant account.
- Applicant Support is available between 6 a.m. and 5 p.m. Pacific Time, Monday through Friday.
If you have any questions about this position, please contact the Human Resources Department at hr@sierracollege.edu.
Examples Of Functions and Tasks
REPRESENTATIVE DUTIES
The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.
1. Installs, configures, tests, upgrades, patches, and maintains networking components, computers, and peripherals, including servers, printers, software, Windows and Apple devices and computers and operating systems, and other peripherals; ensures workstations comply with current license and copyright laws.
2. Installs and configures computer and network related upgrades and enhancements; replaces or repairs equipment; coordinates and communicates system changes with appropriate District staff; performs installation for additions, moves, and changes to locations.
3. Responds to computer system emergency situations, including service interruption, system failures, power outages, cyber issues, and damaged media and hardware; troubleshoots network hardware and operations problems; performs backup and recovery operations.
4. Documents steps and actions taken during troubleshooting process; documents technical issues with District's work order tracking system; schedules and prioritizes work orders and service tickets; reviews work order and service ticket resolutions for completeness and accuracy; participates in coordinating project tasks and work sequences; monitors and prepares reports of project status; leads and participates in technical projects.
5. Analyzes equipment problems using diagnostic and testing devices; troubleshoots and diagnoses complex network problems, including network or internet access, email, and server connectivity; tests and resolves operating systems and workstations for potential viruses, spyware, adware, or other security problems.
6. Maximizes service quality and productivity using Mobile Device Management (MDM) tools and cloud-based desktop support; uses endpoint compliance reporting and monitoring to identify vulnerabilities; provides cloud service software deployment, security updates, and Operating System (OS) updates.
7. Configures end users network accounts onto local network-connected devices; sets up related, dedicated servers to communicate on a network; configures user preferences on individual workstations, including user and email profiles, special application requirements, printers, and peripheral configurations.
8. Provide remote support for District owned devices.
9. Deploys and manages internet and intranet virtual desktop infrastructure and virtual applications to maximize service quality and productivity for employees and students while providing a secure and equitable experience.
10. Participates in the administration of the District's network servers, including Virtual Local Area Networks (VLANs), firewalls, switches, and routers; configures and corrects system parameters, directory structures, security, and software; tests existing systems for potential viruses and security problems; assigns and maintains network addresses; provides end level resolution to computer and network related issues.
11. Installs cables, including ethernet, fiber optics, conduits, wire molds, cable racks, and trays to meet American National Standards Institute/Electronic Industries Alliance/Telecommunications Industry Association (ANSI/EIA/TIA) industry standards for cabling and cable terminations; makes cable connections on blocks, jacks, and terminals; makes cross connections, tags, or marks cable designation strips, blocks, and jacks; installs and sets data lines.
12. Troubleshoots, repairs, and maintains electronic media equipment and systems; provides support for broadcast equipment users.
13. Develops and maintains documentation on network infrastructure, applicable system blueprints and schematics, equipment installation procedures, and recycling of surplus computer assets; maintains an inventory of materials, equipment, and supplies.
14. Interacts with vendors to coordinate hardware and software issues; serves as technical liaison to vendors and specialists to provide support; orders and transports materials and equipment to onsite and offsite locations.
15. Researches and makes recommendations on data transmission and network projects; participates with District staff to estimate network system costs, timelines, alternatives, and special needs.
16. Participates in the planning and design of data communications facilities and equipment for Local Area Network/Wide Area Network (LAN/WAN) requirements; confers with contractors and service providers involved with data communications projects to ensure compliance with District specifications; reviews blueprints and schematics and evaluates the adequacy of specified material and supplies; designs and configures hardware layouts for new or existing facilities in accordance with industry standards; facilitates and coordinates the installation and movement of District staff and lab computers and related equipment; determines locations for terminal closets, cable, conduit routing, and computers.
17. Assists in developing the department budget; projects upcoming equipment purchases, repairs, and labor needs; assesses and evaluates proposed projects and upgrades; initiates and prepares quotes, recommendations, and proposal requests to provide computer and network equipment, software, and services that meet District interests and standards; reviews and submits documentation, as needed; orders and transports materials and equipment to District locations.
18. Provides onboarding support, general work training, guidance, supervision assistance, and directs activities of students or temporary employees.
19. Performs related duties that support the overall objective of the position.
Minimum Qualifications
EDUCATION AND EXPERIENCE GUIDELINES
Any combination of education and experience that demonstrates the required above knowledge and abilities is qualifying. Examples of ways to obtain the above knowledge and abilities could include, but are not limited to, the following:
Education/Training
Experience
License/Certificate
- Possession of, or ability to obtain within a reasonable timeframe, each of the following:
QUALIFICATIONS
The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.
Knowledge of:
Ability to:
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment: Work is performed primarily in a standard office setting travel from site to site; exposure to noise, dust, fumes, and noxious odors; exposure to electrical energy. Position may be required to work evenings, nights, and weekends.
Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally walk, stoop, bend, kneel, crouch, reach, climb, and twist,; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination, including use of a computer keyboard; and to verbally communicate to exchange information.
Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and to operate assigned equipment.
Hearing: Hear in the normal audio range with or without correction.
Supplemental Information
WHY SIERRA?
- One of Aspen Institute's Top 150 Community Colleges in the nation
- The Accrediting Commission recognized Sierra "for its exemplary practice of providing personnel with opportunities for continued professional development in order to meet its mission." This includes providing students and employees with a robust set of programs, events, and conferences related to equity-mindedness and supporting the success of our students, etc.
- Public Employee's Retirement System (PERS)
- 18 paid holidays (including extended time off during the winter break)
- 12 accrued paid vacation days per year (vacation accrual increases over time)
- Competitive benefits package
- Flexible work schedules may be available
- Currently during summers, some employee groups participate in 4x10 schedules
- Qualifying Employer for Public Service Loan Forgiveness (in most cases)
Sierra College is a Community College located near Sacramento, California where a heavy emphasis is placed on academic excellence and student success. Since its founding in 1936, Sierra College has focused on quality instruction and meeting the evolving needs of the students and communities that it serves. The Sierra Community College District covers more than 3,200 square miles and serves the Northern California foothill counties of Placer and Nevada, as well as parts of El Dorado and Sacramento. We serve over 17,000 students throughout the region in both on-ground and online courses, including students at our main Rocklin Campus as well as at two centers located in Grass Valley and Tahoe/Truckee. Our District prides itself on academic excellence.
Sierra College has a strong commitment to the achievement of equity and inclusion among its faculty, staff, and students and values the rich, diverse backgrounds that make up the campus community. A strong candidate for this position must demonstrate a profound understanding of and experience with successfully supporting individuals with varying backgrounds. This includes persons with disabilities, various gender identities and sexual orientations, as well as individuals from historically underrepresented communities and other groups. Our District is committed to providing strategies for success and proactive student-centered practices and policies focused on eliminating equity gaps to ensure the District provides an inclusive educational and employment environment focused on strategies for success and equitable outcomes for all.
As an institution, Sierra College is committed to eliminating the equity gap in all student populations with dynamic, learner-centered practices and policies that fully engage the college community. The ideal candidate will share the College's commitment to helping its racially and socioeconomically diverse students succeed in their degree and career objectives. Currently, Sierra College enrolls 17,800 students per term, where approximately: 23% of Sierra College's students are Latin(o)(a)(x)(e), 3% are African-American/Black, 2% are Filipino, 6% are Asian, 1% are American Indian/Alaskan Native, 8% are Multiethnic and 55% are White.
The successful candidate will join a College dedicated to the use of culturally responsive strategies and methods that meet the varying needs of our students, faculty, staff, and surrounding community. Sierra College demonstrates its commitment to equity by supporting ongoing professional development for students, faculty, and staff. These opportunities include trainings and workshops on equity and inclusion, active Academic Senate standing committees concerned with student success and equity, a Presidential Equity Advisory Committee (PEAC), culturally responsive student engagement centers, support for our undocumented and AB540 students, campus-wide equity summits, a robust set of programs, events, and conferences related to equity-mindedness and supporting the success of our diverse students.
Need Help With Your Online Account?
- Use the online https://apptrkr.com/get_redirect.php?id=6796084&targetURL=.
Examples Of Functions and Tasks
REPRESENTATIVE DUTIES
The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.
1. Installs, configures, tests, upgrades, patches, and maintains networking components, computers, and peripherals, including servers, printers, software, Windows and Apple devices and computers and operating systems, and other peripherals; ensures workstations comply with current license and copyright laws.
2. Installs and configures computer and network related upgrades and enhancements; replaces or repairs equipment; coordinates and communicates system changes with appropriate District staff; performs installation for additions, moves, and changes to locations.
3. Responds to computer system emergency situations, including service interruption, system failures, power outages, cyber issues, and damaged media and hardware; troubleshoots network hardware and operations problems; performs backup and recovery operations.
4. Documents steps and actions taken during troubleshooting process; documents technical issues with District's work order tracking system; schedules and prioritizes work orders and service tickets; reviews work order and service ticket resolutions for completeness and accuracy; participates in coordinating project tasks and work sequences; monitors and prepares reports of project status; leads and participates in technical projects.
5. Analyzes equipment problems using diagnostic and testing devices; troubleshoots and diagnoses complex network problems, including network or internet access, email, and server connectivity; tests and resolves operating systems and workstations for potential viruses, spyware, adware, or other security problems.
6. Maximizes service quality and productivity using Mobile Device Management (MDM) tools and cloud-based desktop support; uses endpoint compliance reporting and monitoring to identify vulnerabilities; provides cloud service software deployment, security updates, and Operating System (OS) updates.
7. Configures end users network accounts onto local network-connected devices; sets up related, dedicated servers to communicate on a network; configures user preferences on individual workstations, including user and email profiles, special application requirements, printers, and peripheral configurations.
8. Provide remote support for District owned devices.
9. Deploys and manages internet and intranet virtual desktop infrastructure and virtual applications to maximize service quality and productivity for employees and students while providing a secure and equitable experience.
10. Participates in the administration of the District's network servers, including Virtual Local Area Networks (VLANs), firewalls, switches, and routers; configures and corrects system parameters, directory structures, security, and software; tests existing systems for potential viruses and security problems; assigns and maintains network addresses; provides end level resolution to computer and network related issues.
11. Installs cables, including ethernet, fiber optics, conduits, wire molds, cable racks, and trays to meet American National Standards Institute/Electronic Industries Alliance/Telecommunications Industry Association (ANSI/EIA/TIA) industry standards for cabling and cable terminations; makes cable connections on blocks, jacks, and terminals; makes cross connections, tags, or marks cable designation strips, blocks, and jacks; installs and sets data lines.
12. Troubleshoots, repairs, and maintains electronic media equipment and systems; provides support for broadcast equipment users.
13. Develops and maintains documentation on network infrastructure, applicable system blueprints and schematics, equipment installation procedures, and recycling of surplus computer assets; maintains an inventory of materials, equipment, and supplies.
14. Interacts with vendors to coordinate hardware and software issues; serves as technical liaison to vendors and specialists to provide support; orders and transports materials and equipment to onsite and offsite locations.
15. Researches and makes recommendations on data transmission and network projects; participates with District staff to estimate network system costs, timelines, alternatives, and special needs.
16. Participates in the planning and design of data communications facilities and equipment for Local Area Network/Wide Area Network (LAN/WAN) requirements; confers with contractors and service providers involved with data communications projects to ensure compliance with District specifications; reviews blueprints and schematics and evaluates the adequacy of specified material and supplies; designs and configures hardware layouts for new or existing facilities in accordance with industry standards; facilitates and coordinates the installation and movement of District staff and lab computers and related equipment; determines locations for terminal closets, cable, conduit routing, and computers.
17. Assists in developing the department budget; projects upcoming equipment purchases, repairs, and labor needs; assesses and evaluates proposed projects and upgrades; initiates and prepares quotes, recommendations, and proposal requests to provide computer and network equipment, software, and services that meet District interests and standards; reviews and submits documentation, as needed; orders and transports materials and equipment to District locations.
18. Provides onboarding support, general work training, guidance, supervision assistance, and directs activities of students or temporary employees.
19. Performs related duties that support the overall objective of the position.
Minimum Qualifications
EDUCATION AND EXPERIENCE GUIDELINES
Any combination of education and experience that demonstrates the required above knowledge and abilities is qualifying. Examples of ways to obtain the above knowledge and abilities could include, but are not limited to, the following:
Education/Training - Two years of college level course work or equivalent professional training in computer science, electronics, mechatronics, or a related technical field.
- Applicable industry certifications may substitute for some education.
Experience - Four years of experience in network and computer technical support and server administration.
License/Certificate
- Possession of, or ability to obtain within a reasonable timeframe, each of the following: - Valid California Driver's License.
QUALIFICATIONS
The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.
Knowledge of: - Computer operations, including the relationship and usage of input and output components, business and education support software, and terminology.
- Instructional, administrative, and business-related software.
- The structure and function of multi-platform computer operating systems, hardware, networking systems, and related peripherals, including Windows and Macintosh operating systems.
- Data communication protocols.
- Processes and procedures for setting up new equipment, troubleshooting, and performing routine maintenance.
- Computer-based local area networks, network operations, connectivity between servers, and integration of data and telecommunications.
- Physical elements of a computer network, including cabling and connections, routing, and switching.
- Electronic and electrical theory and practices, including low voltage electrical design, installation, and maintenance.
- Federal, state, and local laws, codes, and regulations regarding support of District technology systems, networks, and software, including, but not limited to, the Family Educational Rights and Privacy Act (FERPA) and the Americans with Disabilities Act (ADA).
- Basic research methods and techniques.
- English usage, grammar, spelling, punctuation, and vocabulary.
Ability to: - Perform technical and operational duties to support computer and network equipment, peripherals, systems, and software, including analysis, design, configuration, maintenance, troubleshooting, and operation.
- Evaluate, design, plan, and perform network cable plant installation from conception to completion.
- Fabricate and connect interface cables and connections between computers.
- Analyze data, evaluate the needs of users, and develop solutions.
- Read, interpret, and apply technical information, including architectural, engineering, electrical, and equipment blueprints and schematics.
- Conduct individual instruction and technical assistance on how to use educational and business-related software, internet, utility, and connectivity software.
- Communicate technical concepts to nontechnical users.
- Provide group and individual instruction and training.
- Adapt to changing technologies and learn functionality of new equipment and systems.
- Plan and organize work to meet schedules and changing deadlines.
- Perform basic record keeping functions.
- Utilize office procedures, methods, and equipment, including computers, technology, and applicable software applications sufficiently to perform the duties of the classification, including those used with computer and network equipment and systems.
- Maintain confidentiality of information.
- Follow oral and written directions.
- Communicate clearly and concisely, both orally and in writing.
- Provide onboarding support, general work training, guidance, supervision assistance, and direct activities of students or temporary employees.
- Establish and maintain effective working relationships with those contacted in the course of work.
- Coordinate with staff and others to minimize delays or interruptions to District activities.
- Prioritize response time to network emergencies.
- Work independently and collaboratively.
- Apply District policies and procedures.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment: Work is performed primarily in a standard office setting travel from site to site; exposure to noise, dust, fumes, and noxious odors; exposure to electrical energy. Position may be required to work evenings, nights, and weekends.
Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally walk, stoop, bend, kneel, crouch, reach, climb, and twist,; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination, including use of a computer keyboard; and to verbally communicate to exchange information.
Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and to operate assigned equipment.
Hearing: Hear in the normal audio range with or without correction.
Supplemental Information
WHY SIERRA?- One of Aspen Institute's Top 150 Community Colleges in the nation
- The Accrediting Commission recognized Sierra "for its exemplary practice of providing personnel with opportunities for continued professional development in order to meet its mission." This includes providing students and employees with a robust set of programs, events, and conferences related to equity-mindedness and supporting the success of our students, etc.
- Public Employee's Retirement System (PERS)
- 18 paid holidays (including extended time off during the winter break)
- 12 accrued paid vacation days per year (vacation accrual increases over time)
- Competitive benefits package
- Flexible work schedules may be available
- Currently during summers, some employee groups participate in 4x10 schedules
- Qualifying Employer for Public Service Loan Forgiveness (in most cases)
Sierra College is a Community College located near Sacramento, California where a heavy emphasis is placed on academic excellence and student success. Since its founding in 1936, Sierra College has focused on quality instruction and meeting the evolving needs of the students and communities that it serves. The Sierra Community College District covers more than 3,200 square miles and serves the Northern California foothill counties of Placer and Nevada, as well as parts of El Dorado and Sacramento. We serve over 17,000 students throughout the region in both on-ground and online courses, including students at our main Rocklin Campus as well as at two centers located in Grass Valley and Tahoe/Truckee. Our District prides itself on academic excellence.
Sierra College has a strong commitment to the achievement of equity and inclusion among its faculty, staff, and students and values the rich, diverse backgrounds that make up the campus community. A strong candidate for this position must demonstrate a profound understanding of and experience with successfully supporting individuals with varying backgrounds. This includes persons with disabilities, various gender identities and sexual orientations, as well as individuals from historically underrepresented communities and other groups. Our District is committed to providing strategies for success and proactive student-centered practices and policies focused on eliminating equity gaps to ensure the District provides an inclusive educational and employment environment focused on strategies for success and equitable outcomes for all.
As an institution, Sierra College is committed to eliminating the equity gap in all student populations with dynamic, learner-centered practices and policies that fully engage the college community. The ideal candidate will share the College's commitment to helping its racially and socioeconomically diverse students succeed in their degree and career objectives. Currently, Sierra College enrolls 17,800 students per term, where approximately: 23% of Sierra College's students are Latin(o)(a)(x)(e), 3% are African-American/Black, 2% are Filipino, 6% are Asian, 1% are American Indian/Alaskan Native, 8% are Multiethnic and 55% are White.
The successful candidate will join a College dedicated to the use of culturally responsive strategies and methods that meet the varying needs of our students, faculty, staff, and surrounding community. Sierra College demonstrates its commitment to equity by supporting ongoing professional development for students, faculty, and staff. These opportunities include trainings and workshops on equity and inclusion, active Academic Senate standing committees concerned with student success and equity, a Presidential Equity Advisory Committee (PEAC), culturally responsive student engagement centers, support for our undocumented and AB540 students, campus-wide equity summits, a robust set of programs, events, and conferences related to equity-mindedness and supporting the success of our diverse students.
Need Help With Your Online Account?- Use the online Help Guide or contact the NEOED Applicants Support Line at 855-524-5627 if you need assistance with your online applicant account.
- Applicant Support is available between 6 a.m. and 5 p.m. Pacific Time, Monday through Friday.
If you have any questions about this position, please contact the Human Resources Department at hr@sierracollege.edu.
Helpful Tip:
Please note that as described above a strong candidate for this position must demonstrate a profound understanding of and experience with successfully supporting individuals with varying backgrounds; and therefore, hiring committees assess candidates for these knowledge, skills, and abilities.
Applicants may want to consider incorporating culturally-inclusive/equity-minded strategies practiced and/or evidence of the responsiveness to and understanding of the racial, socioeconomic, and cultural diversity of community college student populations throughout their application materials (including application and documents uploaded, if any).
Please see the https://apptrkr.com/get_redirect.php?id=6796084&targetURL=.
Helpful Tip:
Please note that as described above a strong candidate for this position must demonstrate a profound understanding of and experience with successfully supporting individuals with varying backgrounds; and therefore, hiring committees assess candidates for these knowledge, skills, and abilities.
Applicants may want to consider incorporating culturally-inclusive/equity-minded strategies practiced and/or evidence of the responsiveness to and understanding of the racial, socioeconomic, and cultural diversity of community college student populations throughout their application materials (including application and documents uploaded, if any).
Please see the Sierra College website for additional helpful tips and tools for prospective applicants.
Travel expenses may be partially reimbursed for candidates traveling beyond a 150 mile radius for second round interviews. All other travel expenses will be borne by the candidate (if in person interviews).
Key Information Regarding Our Hiring Process
Hiring Subject to Board of Trustees Approval
Please note that all new hires require approval from our Board of Trustees during one of their public meetings. Official hire dates will follow this approval. More information about the Board of Trustees and their meetings can be found at https://www.sierracollege.edu/administration/board-of-trustees/.
H1B1 Visa Sponsorship Not Available
At this time, we do not offer H1B1 visa sponsorship for new employees.
Terms and Conditions of Employment:
Other terms and conditions of employment are specified in the applicable collective bargaining agreements on file in the District Human Resources Department. Position description of record on file in the Human Resources Department.
*Sierra Community College District currently operates campuses in Rocklin, Truckee and Grass Valley. In its management of a multi-campus environment, the District reserves right of assignment including the right to change assignment locations and shift assignments based on District need. Although this position may currently reside at the Rocklin campus, the assignment location may be subject to change as needed. Additionally, the district reserves the right to cancel, revise or re-announce this position as well as any and all positions at any time.
EEO/TITLE IX EMPLOYER
Sierra College is an equal employment opportunity employer committed to nondiscrimination and the achievement of diversity and equity among its faculty, staff, and students.
Persons with inquiries about the application of Title IX and/or EEO may contact the Director of Diversity, EEO & Title IX (Title IX Coordinator) at the address below, at (916) 660-7006 or via email at EEOT9@sierracollege.edu.
Persons with questions regarding reasonable accommodation of physical and other disabilities should contact the Sierra College Human Resources Department at (916) 660-7105.
If you have limitations hearing or speaking, the State of California offers a specially-trained Communications Assistant (CA) that can relay telephone conversations for all of your calls. Dial 711 to reach the California Relay Service (CRS). Dialing 711 is for everyone, not just those who have difficulty hearing on a standard phone. If you prefer having your calls immediately answered in your mode of communication, dial one of the toll-free modality and language-specific numbers below. The call will be routed to the CRS provider.
TTY/VCO/HCO to Voice
English 1-800-735-2929
Spanish 1-800-855-3000
Voice to TTY/VCO/HCO
English 1-800-735-2922
Spanish 1-800-855-3000
From or to Speech-to- Speech
English & Spanish 1-800-854-7784
To apply, visit https://www.schooljobs.com/careers/sierracollege/jobs/5170078/network-support-specialist
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