Job Details

Visitor Services Specialist

Position Number: 6789656
Location: Salt Lake City, UT
Position Type: Museum & Arts Administration

Visitor Services Specialist

Job Summary

The Utah Museum of Fine Arts is located on the campus of the University of Utah, and offers visitors the opportunity to explore over 5,000 years of human creativity with a collection of over 21,000 objects and art works from classic Greek and Roman antiquities to cutting-edge, contemporary art. Founded in 1914, the UMFA is the State of Utah's official museum, creating exhibitions and programs which serve a wide array of audiences. The Museum is located in the award-winning Marcia and John Price Museum Building.
A position as a Museum Visitor Services Specialist is a great opportunity for those looking to further their experience in customer service, communications, and community outreach as well as for those looking to become more familiar and involved with the museum world in general. Our Visitors Service Representatives are responsible for delivering excellent customer service while welcoming guests to the Museum, maintaining knowledge of exhibitions, events, Museum departments, processing transactions accurately, guiding visitors in the right direction as questions arise, and properly facilitating our public programs.
This position is less than 20 hours per week and may require weekends and some evenings.

Responsibilities
Provides excellent customer service to Museum guestsa. Greets each guest with a friendly face and helpful attitudeb. Ability to multi-task and prioritizec. Accurately process transactionsd. Answers phone and responds to voicemailDemonstrates museum knowledgea. Responsible for general knowledge of Museum operations and departmentsb. Awareness of current exhibitions and programs and understanding about works in our permanent collectionc. Receives updates via email, reviews general calendar and responds to email correspondenced. Proficient in selling memberships and member benefitse. Assist customers with calendar, exhibition, program and event questions
Maintains a team player attitudea. Accomplish opening and closing tasks both independently and in small teamsb. Receive deliveries; check for accuracy and approve packing slipsc. Restock/check inventory levels of products and suppliesd. Remove all trash and food debris daily

Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).
Customer Service Representative, I: Requires little to no related experience.

Preferences
A successful candidate possesses exceptional customer service skills, is a self-starter with a dedication to quality, presentation and cleanliness. Reliability and dependability is a must.Previous experience in retail or another customer driven environment.Multilingual/Bilingual abilities are a plus.

Special Instructions
Please include a list of availability and/or a class schedule.

Requisition Number: PRN16609N
Full Time or Part Time? Part Time
Work Schedule Summary: Assigned shifts vary dependent upon other staff members.Hours of operation: Monday, Tuesday, Thursday, Friday, Saturday & Sunday 10-5 | Wednesday 10-8Currently need applicants who can work Tuesdays 2-5, Wednesdays 2-8, and Thursdays 2-5 through the Spring semester 2026.
Department: 00073 - Utah Museum of Fine Arts
Location: Campus
Pay Rate Range: 13.65
Close Date: 3/11/2026
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/193598