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EVENTS SPECIALIST, CITYSPACE, WBUR (23500607351019)

Position Number: 4827395
Location: Boston, MA
Position Type: Conference and Events Administration

EVENTS SPECIALIST, CITYSPACE, WBUR (23500607351019)

Tracking Code: 23500607351019

Job Description
Who We Are & What We Can Offer You:

WBUR is Boston's NPR and a public media leader, producing exceptional journalism on-air, online, on-demand, and in real life. Our mission is to produce high-quality journalism and enriching experiences that foster understanding, connection, and community for an expanding circle of people. WBUR is member-supported and licensed to Boston University.

WBUR is brimming with talent and ambition. Our colleagues work hard, strive for excellence, value truth, creativity, diverse perspectives, and open debate. Our culture is warm and welcoming - no matter what your role is - we work hard to ensure that everyone feels like they belong. On top of that people are both respectful and passionate about the work we do.

We've got exciting plans to keep innovating and building WBUR for the future. It's a place to do meaningful work with interesting people and to learn and grow along the way.

We offer our employees both hybrid and in-office work arrangements. This position is based in Boston.

We also offer:

Health and Well Being Benefits including Gender Affirming Healthcare
Paid Time Off, Holidays & Intersession
Tuition Remission and Professional Development through Boston University

The Opportunity and Who You'll Work With:

Position Type: Permanent, Full Time, Benefits Eligible

Work Format: Hybrid

CitySpace at The Lavine Broadcast Center is the embodiment of WBUR's mission to inform, challenge and enrich the human experience. Our events bring guests inside our journalism with luminaries from Boston and beyond.

As an Events Coordinator, you will work closely with a small editorial team to execute all logistics necessary to ensure successful events.

Primary duties include managing the front of house, serving as customer service lead, supporting the development of social media strategy and overseeing brand activation strategy for community events. The ideal candidate will be a team player with a passion for community engagement who exhibits strong attention to detail, can balance multiple projects, and is solutions-oriented.

(30%) Front of House Manager duties:

Responsible for ensuring event spaces are ready to welcome guests and performers (i.e. box office team is ready to welcome guests, rooms have been prepared according to designated layout, stage is equipped and set according to plans, green room is adequately stocked) as well as 'opening doors' for events and ensuring great welcoming experience for guests during events. As needed, support box office.
Manage Complimentary Ticket program, partner with Development and Business Partnership teams to arrange reserved seating for VIPs including WBUR donors, board members, sponsors and more. Manage Complimentary Ticket program, partner with Development and Business Partnerships departments to arrange reserved seating for VIPs including WBUR donors, board members, sponsors and more.

(20%) Manage speaker and vendor logistics:

Responsible for negotiating and executing all performance contacts. Manage all speaker/talent arrangements including travel, lodging, honoraria, parking, riders and green room requests.
Responsible for vendor management logistics. Oversees concessions schedule, purchasing and direct vendor staff.
Partner with Business Partnerships, Membership and Development departments to secure high-end catering trade for special events.
Responsible for invoice processing and payments, reporting profit and loss statements for all events.

(20%) Promotion of events:

Responsible for content creation, social media channels, post-event posting on Instagram and Facebook. Manage paid advertising.
Develop and oversee brand activation strategy for external events ("CitySpace in the Community") such as The Boston Book Festival, The Moth Mainstage, and the Independent Film Festival.

(10%) CitySpace customer service lead:

Review and respond to all emails and box office phone calls. Draft and send all pre-show emails, post-event surveys and communicate feedback to the team. Initiate contact with Boston University police in the event of security concerns or unruly patrons.

(10%) Oversee work study program. Responsible for student workers at box office throughout events.

(5%) Partner with Facilities to purchase and ensure CitySpace supplies are stocked.

Required Skills
What Youll Need to Succeed:

Education and Experience

Bachelors degree or equivalent/relevant experience
1-3 years of relevant work experience

Capabilities and Proficiencies

An excitement about WBURs mission to provide an essential public good: high-quality local journalism and enriching experiences that foster understanding, connection and community.
An enthusiasm for event planning and production as well as community engagement
Outgoing, friendly, and welcoming with strong customer service skills

Proficiency with Microsoft Office (Word, Excel, PowerPoint) and Google (Docs, Sheets, Slides) tools.
Proficiency with social media tools including Facebook, Instagram, Threads, TikTok, LinkedIn).
Proficiency with web content management and email marketing systems such as WordPress, MailChimp, etc.

In an ongoing effort to enrich our organizational culture, WBUR is committed to building a staff and leadership team that reflects the diversity of our city, region and nation.

Designing an organization where everyone thrives, creating connection and community that permeates our workplace requires real change across all facets of what we do and who we are.

We must hire, support, develop, advance and retain diverse talent at all levels of the organization with a standard of inclusive excellence.

If you are excited by this opportunity and have a passion for our mission - whether you meet all or some of our criteria - we want to talk to you. After submitting your application - join our Talent Community!

If you need to make a request for an ADA reasonable accommodation in order to complete your application and/or participate in the interview process, please let us know here.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

Job Location: Boston, Massachusetts, United States
Position Type: Full-Time/Regular
Salary Grade: Grade 46

To apply, visit https://bu.silkroad.com/epostings/submit.cfm?fuseaction=app.jobinfo&jobid=313181&company_id=15509&version=1&source=ONLINE&jobOwner=1018632&aid=1