Job Details

Works in collaboration with TSS members to provide support and service to the BHCC computer user community.

Other duties include:

• Replacing keyboard, mouse, and other peripheral equipment of workstations
• Unboxing & placing computers & peripherals
• Loading paper in printers/replacing toner and ink cartridges
• Removal of paper jams in printers
• Providing escalation to help student log in or obtain access to applications
• Assistance in navigation to core College applications (such as Moodle) and websites
• Help in maintaining clean labs and work areas
• Alert supervisor of problems or student issues that may not be readily resolvable
• Power on workstation in lab areas and check for operability and report any malfunctioning equipment to supervisor
• Assist in issues of student email access
• Have a high level of customer support as you are helping our students

• Knowledgeable in the use of Apple OSX, Adobe Creative Cloud, Microsoft Office 2016 and Windows 10
• Experience in the use of mobile devices such as laptops, tablets, and smart phones
• Must have very good communication skills
• Can take and follow technical directions
• Proven ability to work effectively with a diverse student, faculty and staff population

Preferred Qualifications:

• Knowledgeable in the support of Apple OSX, Adobe Creative Cloud, Microsoft Office 2016 and Windows 10
• Experience in the support of mobile devices such as laptops, tablets, and smart phones

Salary: 10-18hours week @ $20/hr. no benefits

Must be available to work between 10 to 18 hours per week Monday-Friday (Saturday and Sunday work may be available from 8 a.m. to 4 p.m.).

Review Date: Open until filled

PI231116373