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William Paterson University
  • Position Number: 5008128
  • Location: Wayne, NJ
  • Position Type: Academic Advising

Academic Advisor and Coordinator of Retention Services

Thank you for your interest in working at William Paterson University.

At William Paterson University, we have the Will.Power. to make a difference and inspire others. Join our diverse team of passionate people and a career that allows you to develop both personally and professionally. Personal attention and achieving success are at the core of what we do. Join our team and soar with your passion!

Are you looking for an inspiring career?

You just found it. William Paterson University invites applications for this full-time and dynamic role, the Academic Advisor and Coordinator of Retention Services.

William Paterson University invites applications for the full-time position of Academic Advisor and Coordinator of Retention Services within the division of Student Development in the Department of Academic Achievement.

Reporting to the Executive Director of Academic Achievement, the Academic Advisor and Coordinator of Retention Services is responsible for holistic advising, guiding, and supporting a cohort of students through one-to-one advisement and group facilitation of success programs and Will. Power. The Advisement Center is a fast-paced, deadline-driven, student service-focused environment. In addition, they manage appropriate documentation, conduct outreach around early alert concerns, and maintain a student caseload using proper scheduling and note-keeping technologies. They are committed to a student-centered learning environment and the goals of developmental higher education.

Duties and responsibilities include, but are not limited to
  • Advise and manage a caseload of undergraduate advisees and work with them on critical concerns (as needed) around major selection and change, goal setting and transition, course sequencing, registration, and decision-making around course withdrawal and repeat.
  • Serves as a Will.Power.101 Facilitator for cohort(s) throughout the academic year; this includes advisement, program development, execution, case management, leading weekly group sessions, connecting students to needed resources, and other tasks to maintain the program. Assistance in completing success items such as mandatory programs, required university paperwork, and navigating systems.
  • Serves as the lead academic interventionist to mitigate academic concerns and at-risk behaviors and provide strategies for navigating academic transition.
  • Participates in and coordinates University level events and programs, including Major/Minor Fairs, Group Advisement, Registration events, Orientation, and other advisement-focused programs to support the success of undergraduate students.
  • Participates in weekly meetings/supervision around the Will.Power.101 program, professional development, and strategy building around first-year student issues.
  • Collaborates with Academic Success Services around directing students to appropriate academic support services, connecting students to probation recovery programs, and responding to early alerts impacting course sequencing.
  • Advise transfer and readmit students and assist in the onboarding and transition to university life.
  • Assists with summer and intercession academic programs and experiences; assists in directing students towards appropriate transition experiences.
  • Serves as a liaison for students in their caseload and collaborating offices to provide information and assistance as needed.
  • Assist in troubleshooting billing, verification, and financial aid concerns.
  • Develop and implement cohort and thematic programs to aid retention and transitional acclimation.
  • Assists in longitudinal tracking; reports on outcomes, key performance indicators, program effectiveness, and results, including annual and other reporting requirements.
  • Assist families with college processes, academic concerns, and transition.
  • Advise students on a walk-in basis related to college policies and curriculum and student needs.
  • Establishes and maintains a cooperative and collaborative working relationship with the University community, faculty, and administrators.
  • Attendance at and participation in evening and weekend activities as needed.
  • Performs other duties as assigned that are appropriate for the position.
  • Hybrid work may be available dependent upon institutional need.

Required Qualifications
  • Master's degree from an accredited college or university is required; Counseling, Social Work, or related discipline is strongly preferred.
  • A minimum of two years of full-time professional experience in academic advisement or cohort management in a Higher Education setting is required.
  • Experience in higher education with diverse and at-risk populations, including first-generation college students and families, is required.
  • Programmatic experience with demonstrated retention outcomes is strongly preferred.
  • Demonstrated cohort management, outreach, and assessment skills are required.
  • Experience using Banner Student Information System, Workday, and Navigate is preferred.
  • Ability to work evenings and weekends as needed is required.
  • Teaching a First-Year success course is strongly preferred.
  • Cohort management, strategic assessment, and retention intervention

Personal Attributes and Traits
  • Demonstrated ability to communicate effectively with diverse audiences in both verbal and written formats.
  • Demonstrated ability to think analytically and work independently and collaboratively with all levels in an organization.

Invitation to apply

Interested candidates will be prompted to: Complete an application and submit a cover letter.

Submission of all documents listed is required for consideration.

General questions related to this application process, please contact

Salary range (24): $66,653.49 - $103,297.51

Total Rewards:

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William Paterson University is committed to protecting your privacy and will not sell your personal information.

EEO Statement

William Paterson University is dedicated to providing equal opportunities and equal access to all individuals regardless of race or ethnicity, sex/gender (including pregnancy), gender identity or expression, sexual orientation, age, disability, genetic information, marital status, civil union status, familial status, religion, national origin or citizenship, military service status, or any other category protected by law. William Paterson University does not discriminate on the basis of any category stated above or as prohibited by applicable law. Individuals from historically underrepresented backgrounds are encouraged to apply.

For more information, visit University Facts

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