Job Details

Learning Experience Manager

Position Number: 9906261
Location: Salt Lake City, United States
Position Type: Computing - Support and Training

Learning Experience Manager

Job Summary

The Technical Product Training Manager leads technology training, consultation, knowledge management, and support services for Digital Learning Technologies. The position oversees programs that help faculty, staff, and other customers effectively adopt technologies supporting teaching, learning, accessibility, productivity, and innovation.

The manager provides direction for the design and delivery of training programs, keeps learning resources and technical documentation current, and coordinates with operational and technical partners to align services with institutional needs. The position also supervises staff and supports effective adoption of Canvas, learning-tool integrations, multimedia technologies, accessibility solutions, and emerging AI tools.

About UIT: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U's Chief Information Officer and is responsible for many of the U's shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.

About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah's system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.

Responsibilities
Training and professional development:

Lead technology-training initiatives for faculty, staff, employees, and other customers.
Provide direction for the design, development, delivery, and evaluation of training programs and plans.
Oversee workshops, webinars, demonstrations, and self-service learning opportunities covering Canvas, learning technologies, and digital best practices.
Develop targeted programs that help faculty and staff use AI responsibly in teaching, learning, content creation, assessment, and productivity workflows.
Maintain training schedules and coordinate changes related to supported technology products.
Remain current on training methodologies, educational technology, AI developments, and relevant product trends.

Consultation and technology adoption:

Oversee consultation services supporting instructional-technology adoption and digital teaching practices.
Guide faculty and staff in the effective use of Canvas, learning-tool integrations, multimedia tools, accessibility solutions, and emerging technologies.
Support the evaluation of new technologies and the identification of appropriate instructional and operational use cases.
Promote digital fluency, responsible technology use, and continuous improvement.

Knowledge management and learning content:

Oversee the creation, review, approval, and maintenance of knowledge-base articles, user guides, training materials, tutorials, and technical documentation.
Ensure training content is accurate, accessible, current, and aligned with institutional practices.
Manage the development of instructional videos, recorded workshops, and other self-service learning resources.
Establish standards and review processes for training and support content.

Support operations:

Supervise technology-training and support staff and coordinate related help-desk, Canvas, and course-support services.
Align training and support operations to improve customer experience and technology adoption.
Monitor service quality, assess customer needs, gather feedback, and identify opportunities for improvement.
Coordinate with business operations and technical departments to ensure training and support programs meet requirements.

Partnerships and collaboration:

Collaborate with technical teams, teaching and learning partners, accessibility partners, faculty, staff, and departmental leadership.
Serve as a liaison regarding technology changes, training schedules, support needs, product updates, and related strategic initiatives.
Build partnerships that support consistent messaging, coordinated service delivery, and effective technology adoption.

Leadership and management:

Manage the activities of supervisors and/or individual contributors.
Hire, develop, coach, and evaluate staff in accordance with institutional policies and procedures.
Establish priorities, clarify responsibilities, and monitor employee and operational performance.
Foster a culture of customer service, collaboration, innovation, and responsible technology use.
Lead strategic initiatives advancing digital learning and technology-enabled teaching practices.

This is a Manager-Level position in the Management track.Job Code: M35073Grade: M19

Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).

Manager, Technical Product Training Management: Requires a bachelor's (or equivalency) + 6 years or a master's (or equivalency) + 4 years of directly related work experience.

Preferences

Master's degree in Education Technology, M.Ed.
Four years of progressively responsible management experience.
Background knowledge of the hiring department's area of specialization sufficient to analyze needs, develop plans, and make recommendations.
Experience leading technology training or professional-development programs.
Experience supervising staff and managing technology-support operations.
Demonstrated leadership experience planning and directing employees and operational processes.
Knowledge of Canvas, Kaltura, Zoom, Adobe Creative Cloud, M365, other educational technologies, and learning-tool integrations.
Experience helping faculty responsibly adopt AI technologies in teaching, learning, and productivity workflows.
Experience with accessibility tools, UDOIT, TidyUp and digital-accessibility practices.
Experience developing knowledge articles, user documentation, instructional videos, tutorials, or self-service learning resources.
Strong presentation, facilitation, consultation, project-management, collaboration, and communication skills.
Experience working in a higher-education environment.

Special Instructions

Requisition Number: PRN46516B
Full Time or Part Time? Full Time
Work Schedule Summary: Monday-Friday, day shift, on site
Department: 00333 - UIT Digital Learning Tech
Location: Campus
Pay Rate Range: $65,000-$75,000
Close Date: 01/15/2027
Open Until Filled:

To apply, visit <a href=""https://apptrkr.com/9906261"">https://utah.peopleadmin.com/postings/211043