Job Details

Library Services Specialist, Norlin Evening & Weekends

Position Number: 7291832
Location: Boulder, CO
Position Type: Libraries

Library Services Specialist, Norlin Evening & Weekends

Requisition Number: 73194
Location: Boulder Colorado
Employment Type: Classified Staff
Schedule: Full Time
Posting Close Date: 13-Jul-2026
Date Posted:

Job Summary

The Libraries at CU Boulder encourage applications for two Library Services Specialist, Norlin Evening & Weekends positions! These roles provide user centered customer service and assistance at all in-person service points in Norlin Library as well as virtual services. These positions works closely with other services partners to ensure consistent service and collaborates to improve practices as needed.
Specialists supervise the Norlin services points during evening and weekend operational hours and oversees student employees during that time. These positions operate independently for significant work periods and can flexibly address complex issues within the scope of the Libraries Circulation Policy.
CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

Who We Are

Mission

We are a knowledge catalyst. We fuel inquiry, discovery, collaboration, creation, and the dissemination of knowledge. We welcome everyone, wherever they are on their educational journey.
Vision

An information-empowered world.
Values

Include | Empower | Connect | Learn | Inspire

Our values define our interactions within the Libraries and radiate outwardly. This means that we foster a culture that compassionately and authentically embodies our values in all aspects of our work.

What Your Key Responsibilities Will Be

Provide user centered customer service

Staffs in-person service points in Norlin library
Staffs Libraries-wide virtual services including chat and email
Serve as backup to other locations with evening and weekend services as needed
General patron services - circulation, printing, scanning, research assistance, materials access, (using stacks, microform machines, etc.), and appropriate referrals
Patron account assistance - fines, replacements, discrepancies, etc.
Able to assist with other library services and routine patron account needs (study rooms, reserves, etc.)
Position is able to resolve common customer service issues independently. Uses job knowledge to derive solutions to non-standard patron issues and problems.

Collaborate with other Section and Team Members and other services partners

Monitor and evaluate current services, procedures, practices, and documentation for improvements
Uses job knowledge to make suggestions and recommendations to improve services
Works closely with Libraries Security by providing support for security for library facilities
Stays up to date with any changes

Night and Weekend Staffing Coordinator

Review evening & weekend schedules at all locations for student and non-student coverage
Identify potential challenges with coverage and make suggestions for long-term solutions or independently solve short-term staffing needs
Share updates with collaborators and arrange coverage
Collaborate with desk managers for consistent user and staffing experience

Supervise Norlin service points and oversee student employees during weekend and evening operational hours

Work on-site during weekend and evening operational hours
Works closely with other weekend and evening service point supervisors to ensure successful scheduling and collaboration
Organize and maintain in-person desk
Provide supervision of student personnel during weekend and evening operational hours at Norlin
Use job knowledge to train student personnel in circulation procedures and policies
Works closely with Norlin circulation student supervisor to provide feedback on students and training needs
Work closely with Libraries Security as main services contact on weekends and evenings, as well as backup security student supervision, and backup opening and closing of library facilities as needed.

What You Should Know

We are hiring for two positions: one position will have the following work schedule: Saturday-Wednesday 10am-6pm, while the second position will work Sunday-Thursday 3pm-11pm.
Please note that hours will adjust when building hours change, e.g., finals, summer, intersessions, holidays. Ample notice will be given ahead of these changes, and employee will continue to be scheduled for full-time hours (40 hours per week) during these periods.
Position modality is fully on-site.

What We Can Offer

The annual salary for these full-time positions is $43,000.
Additional Compensation Details:

This position is eligible for shift differential.
Weekend shift differential of 20% shall be paid for all hours worked when more than half of the scheduled shift hours fall on a weekend shift that starts at 4 p.m. Friday evening through 6 a.m. Monday.
The second shift differential of 7.5% shall be paid for all hours worked when half or more of the scheduled work hours fall between 4 p.m. and 11 p.m. Monday through Thursday.

If you have prior state-classified experience in the same class series as this position, your pay may be set at a higher amount per the state Step Pay Program implemented on July 1, 2024

Benefits

At the University of Colorado Boulder, we are committed to supporting the holistic health and well-being of our employees. Our comprehensive benefits package includes medical, dental, and retirement plans; generous paid time off; tuition assistance for you and your dependents; and an ECO Pass for local transit. As one of Boulder County's largest employers, CU Boulder offers an inspiring academic community and access to world-class outdoor recreation. Explore additional perks and programs through the CU Advantage program.

Be Statements

Be ambitious. Be groundbreaking. Be Boulder.

What We Require

Two years of experience in an occupational field related to the work assigned to the position.

Substitution: a combination of related education and/or relevant experience in an occupation related to the work assigned equal to two (2) years.

Colorado residency required.

What You Will Need

Strong customer service skills.
Ability to advocate and cultivate an environment of inclusion and respect.

Special Instructions

To apply, please submit the following materials:

A current resume that includes date ranges and whether the position was full-time or part-time.
A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.
Optional: DD-214 for veteran applicants.

Qualified veterans are eligible for veteran's preference points within the State classified system. If you are a veteran and would like to have your DD214 evaluated to determine your eligibility for preference points, please attach a copy of your DD214 to this posting. If you do not wish to upload a DD214, please email a copy to recruiting@colorado.edu or send via fax at 303-492-4693 and reference the job to which you are applying.

Optional: If using the educational substitution for experience: proof of degree or transcripts.

We may request references at a later time. Please apply by July 13, 2026 for consideration. Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.
Select here for additional information regarding Classified Staff positions: www.cu.edu/cu-careers/special-instructions-classified-staff-applicants
In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

To apply, visit https://jobs.colorado.edu/jobs/JobDetail/Library-Services-Specialist-Norlin-Evening-Weekends/73194