Job Details

Go Learn Program Coordinator

Position Number: 7010998
Location: Salt Lake City, UT
Position Type: Adult and Continuing Education Programs

Go Learn Program Coordinator

Job Summary

Go Learn connects curious adults to immersive, faculty-led travel experiences around the world. Housed within University Connected Learning at the University of Utah, Go Learn programs combine academic depth, cultural exploration, and community building. Our travelers value thoughtful planning, clear communication, and a high level of care before, during, and after each program. We believe travel is a powerful form of lifelong learning and work as a close-knit team to create meaningful, well-supported experiences.

The Go Learn Program Coordinator supports the planning, execution, and evaluation of faculty-led educational travel programs offered through Go Learn. This role provides detailed administrative, logistical, and customer service support to travelers, faculty trip leaders, and staff, ensuring programs run smoothly from early planning through post-trip follow-up. The Coordinator works closely with the Go Learn Director and Program Manager and contributes to the continuous improvement of systems, communication, and participant experience.

We anticipate hosting first-round interviews the week of April 27th, in person. We anticipate a start date of May 15. The hiring committee is led by Christine Baczek, Senior Director of Personal Enrichment Programs.

Responsibilities
Trip & Program Coordination

Assist with the development and scheduling of trip itineraries in collaboration with the Director and Program Manager.
Coordinate logistics with hotels, airlines, museums, restaurants, transportation providers, and other vendors.
Arrange insurance, waivers, agreements, and collect required travel documentation from participants.
Prepare participant materials, pre-departure packets, and post-trip surveys.
Provide on-location support for Go Learn trips as needed, including domestic and international travel.

Traveler, Faculty & Customer Support

Serve as a primary point of contact for travelers, responding to inquiries via phone and email with professionalism and care.
Communicate regularly with participants through updates, reminders, and touchpoint emails.
Support faculty trip leaders with travel logistics, documentation, and expense processes.
Administrative & Financial Support
Manage participant data in the registration system and maintain accurate records.
Create and submit requests, expenses, and reimbursements in Concur on behalf of faculty as directed.
Make department purchases and manage PCard reallocations and monthly reconciliation.
Coordinate payments, payment plans, and collection of required forms and signatures via DocuSign.

Team Collaboration & Continuous Improvement

Participate in regular team meetings and contribute to discussions around process improvements and traveler experience.
Collaborate with colleagues across University Connected Learning to support shared goals and coverage.
Assist with special projects and other duties as assigned.

DISCLAIMER
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.Work Environment and Level of Frequency typically requiredNearly Continuously: Office environment.Physical Requirements and Level of Frequency that may be requiredNearly Continuously: Sitting, hearing, listening, talking.Often: Repetitive hand motion (such as typing), walking.Seldom: Bending, reaching overhead.

Minimum Qualifications
Bachelor's degree in a related field or equivalency (one year of education can be substituted for two years of related work experience), plus one year of directly related experience

Demonstrated ability to work independently, analyze and make decisions related to program content. Strong coordination and organizational skills required to prioritize conflicting deadlines. Demonstrated human relations and effective communication skills are also required.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

Strong organizational and communication skills
Experience in customer service
Familiarity with adult education or community programming
Ability to work independently and manage multiple priorities
Availability for evening and weekend work

Special Instructions

Requisition Number: PRN44503B
Full Time or Part Time? Full Time
Work Schedule Summary: A flexible schedule is important. Work hours are generally between 8:00am-5:00pm, Monday - Friday. Night and weekend work is needed intermittently for events, trips, meetings, and emergency support while trips are out on location. Domestic and international travel throughout the year is expected. This position is expected to build relationships with clients, faculty trip leaders, and members of the community.HYBRID WORK OPPORTUNITY: Employees must reside in the state of Utah, but will have the opportunity to work a hybrid schedule of in-person and remote work.
Department: 02203 - Youth & Personal Enrichment
Location: Campus
Pay Rate Range: $45,000 - $54,000
Close Date: 6/17/2026
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/197914