Job Details

Help Desk Consultant Associate (HR Title: Help Desk Support)

Position Number: 6969848
Location: Dallas, TX
Position Type: Computing - Support and Training

Help Desk Consultant Associate (HR Title: Help Desk Support)

Hourly Range:

$27.30 per hour

About SMU:

SMU's more than 12,000 diverse, high-achieving students come from all 50 states and 90 countries to take advantage of the University's small classes, hands-on research opportunities, leadership development, community service, international study and innovative programs. The University offers a strong foundation in the humanities and sciences and undergraduate, graduate and professional degree programs through eight schools.

Now in its second century of achievement, SMU is increasingly recognized for the ways it supports students, faculty and alumni as they become ethical leaders in their professions and communities. On the most beautiful college campus in the country, SMU Mustangs are energized by unbridled opportunities - from teaching, learning and research to creativity, performance and athletic endeavor.

About the Position:

Primary responsibilities include providing customer service to students, faculty, and staff of the University in relation to technology questions and problems reported. Front line support is provided in person, on the phone and responding to chat or ticket requests. Individual will be responsible for troubleshooting and triaging computer hardware and software issues, loading software, configuring computer software, peripherals, and mobile devices, and providing support for a large number of applications.

Essential Functions:

Responding to technology questions and problems encountered via help desk channels
Participation in career development activities to expand knowledge through technical and professional training
Some evening/weekend hours would be required. Would also be on call approximately 3 weeks out of the year for after hour emergencies

Qualifications

Education and Experience:

A high school diploma or equivalent is required.

One to two years of experience in computer support (both MAC & PC Platforms) and customer support experience via phone is required.

Knowledge, Skills and Abilities:

Candidate must demonstrate strong interpersonal and verbal communication skills, with the ability to communicate broadly across the University and develop and maintain effective relationships with a wide range of constituencies. Must also demonstrate strong written communication skills.

Candidate must possess strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions. Must also have strong organizational, planning and time management skills.

Candidate must be able to provide basic application support for specialized applications pertaining to client computer install and support.

Candidate must have a strong ability to learn new technologies and apply knowledge in support of customers.

Candidate ability to have a solid understanding of SMU supported software applications (Microsoft Operating System and Office Suite, Apple Operating system standard applications, Adobe Creative Cloud Suite, and other applications deployed on the SMU campus) is preferred.

Physical and Environmental Demands:

Sit for long periods of time

Deadline to Apply:

Priority consideration may be given to submissions received by March 16, 2026

Application deadline is April 6, 2026.

EEO Statement:

SMU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression.

Benefits:

SMU offers staff a broad, competitive array of health and related benefits. In addition to traditional benefits such as health, dental, and vision plans, SMU offers a wide range of wellness programs to help attract, support, and retain our employees whose work continues to make SMU an outstanding education and research institution.

SMU is committed to providing an array of retirement programs that benefit and protect you and your family throughout your working years at SMU and, if you meet SMU's retirement eligibility criteria, during your retirement years after you leave SMU.

The value of learning at SMU isn't just about preparing our students for the future. Employees have access to a wide variety of professional and personal development opportunities, including tuition benefits.

Primary Location: USA-TX-Dallas

Job: Information Technology

Organization: Information Technology Services

Schedule: Regular

Shift: Staff

Employee Status: Individual Contributor

Job Type: Full-time

Job Level: Day Job

Travel: No

Job Posting: Mar 2, 2026, 9:58:02 PM

To apply, visit https://smu.taleo.net/careersection/ex/jobdetail.ftl?job=INF00000193&tz=GMT%2B00%3A00&tzname=UTC