Job Details
Program Manager, Academic Materials
Program Manager, Academic Materials
Job Summary
The University of Utah Campus Store is seeking an Program Manager, Academic Materials to oversee and manage the academic materials program under the direction of the Sr. Associate Director of Operations. This role is responsible for planning, organizing, and executing strategies that ensure timely and cost-effective delivery of course materials to approximately 38,000 undergraduate and graduate students.
The program supports student success through multiple delivery models, including the Day 1 Book Access Program, traditional print textbooks, and a robust Instant Access digital program.
The Program Manager serves as the primary liaison between the Campus Store and academic, administrative, faculty, and student groups to ensure continuity and quality of service. Key responsibilities include:
This position also drives innovation by developing new initiatives, adopting emerging technologies, and improving processes to enhance operational efficiency. The Program Manager ensures an excellent experience for faculty and students across all sales channels (in-store and online) and monitors KPIs, budgets, and revenue to maximize resources.
Why Work at the University Campus Store?
Full-time employees at the University of Utah Campus Store enjoy a wide range of benefits that support both personal and professional well-being. These include:
Employee discounts on Campus Store merchandise
Opportunities for career growth and advancement within the store
Comprehensive University of Utah benefits, including:
Health, dental, and vision insurance
Retirement and pension plans
Generous paid time off and holidays
Tuition reduction for employees and their dependents
Access to campus wellness programs, fitness facilities, and cultural events
University of Utah offers a comprehensive benefits package:
Benefits information is available at www.hr.utah.edu/benefits
The Campus Store is consistently ranked among the top 15 institutionally run stores in the nation and proudly serves over 40,000 students, faculty and staff, along with millions of visitors each year. Learn more about our mission and values here www.store.utah.edu
Responsibilities
Strategic Leadership: Develop and implement policies for budgeting, financial performance, staff management, and customer service in alignment with University and Campus Store standards.
Program Development: Enhance course material initiatives and explore innovative content delivery methods, including digital access and alternative sourcing strategies to reduce costs for students and faculty.
Inventory & Procurement: Manage purchasing processes to maintain optimal inventory levels based on demand and turnover goals.
Marketing & Outreach: Promote programs and services to faculty, students, and administration; foster relationships with academic partners and University committees.
Vendor Relations: Negotiate discounts, co-op funds, and shipping terms to control expenses and improve margins.
Customer Experience: Address complaints and feedback to improve service quality and satisfaction.
Staff Development: Train and evaluate staff performance; ensure productivity and continuous improvement.
Financial Oversight: Manage an annual sales budget exceeding $12 million; monitor data integrity and compliance standards.
Innovation & Growth: Drive adoption and expansion of the Utah Day 1 Book Program and other academic material initiatives.
Operational Support: Participate in Campus Store closing manager rotation; position is onsite.
Key success factors
o Ensure timely delivery of all course materials by the first day of classes, with accurate inventory and efficient procurement.
o Drive growth and innovation in Day 1 Book Access and Instant Access programs, adopting new technologies and improving processes.
o Achieve financial and stakeholder goals by meeting revenue targets, strengthening vendor partnerships, and delivering high satisfaction for faculty and students.
o Communicate effectively and professionally to multiple stakeholders (i.e. student, faculty, staff, administration) regarding course materials programs and benefits of.
o Network effectively and professionally across all campus and industry partners.
o Be highly adaptable and innovative in an ever-changing service and business climate, staying on top of industry trends.
Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).
Requires a bachelor's (or equivalency) + 6 years or a master's (or equivalency) + 4 years of directly related work experience.
Preferences
Experience in an academic environment and with course material programs (digital initiatives, Inclusive Access, textbook rentals) strongly preferred.
Strong leadership and team management skills; ability to motivate and train staff.
Highly organized with excellent multitasking and delegation abilities.
Exceptional verbal and written communication skills.
Customer service experience with diverse stakeholders (faculty, students, vendors).
Business acumen with budgeting and inventory control experience.
Proficient in Microsoft Office; experience with retail or inventory management software preferred.
Ability to work in a fast-paced environment and meet deadlines consistently.
Familiarity with ERP systems and data analysis tools is a plus.
Innovative mindset with ability to adopt new technologies and improve processes.
Special Instructions
Requisition Number: PRN43765B
Full Time or Part Time? Full Time
Work Schedule Summary: M-F, 8a-5p, some weekends and holidays
Department: 00435 - University Campus Store
Location: Campus
Pay Rate Range: $75,000 - $85,000 DOE
Close Date: 3/5/2026
Open Until Filled:
To apply, visit https://utah.peopleadmin.com/postings/193591
Copyright 2025 Jobelephant.com Inc. All rights reserved.
Posted by the FREE value-added recruitment advertising agency
jeid-c38c1b365afac94f9ec8b6845a425da1