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University of San Diego
  • Position Number: 1090368
  • Location: San Diego, CA
  • Position Type: Student Affairs and Services -


Veterans Compliance Coordinator (Executive Assistant 1)

Department: Veterans Center
Staff Full-Time
Job IRC#25259


Job Description:
The Veterans Compliance Coordinator is responsible for ensuring compliance with all Federal, State, and university regulations and policies pertaining to military students and their dependents. Will serve as the principle liaison for the Veterans Administration and other external organizations that provide assistance to military students. In addition, this position will be charged with maintaining all external databases associated with veteran organizations. Working closely with the Veterans Student Service Coordinator, this position helps staff the Veteran Center, providing exceptional internal and external service by developing relationships with all members of the USD military family. This position will also troubleshoot issues on behalf of students pertaining to military benefits, financial aid, student accounts, and other offices across the university. Supervision received: reports to the Veteran Student Services Coordinator. Supervision exercised: along with the Veteran Student Services Coordinator, supervises Veteran work study students.

Duties and Responsibilities:
The responsibilities described here are representative of those that must be met by the employee to successfully perform the essential functions of this job.
Calculates benefits, maintains files, and completes all necessary forms for students receiving VA benefits. Monitors the enrollment status of all students receiving benefits and reports changes of status to the Veterans Administration.
Ensures institutional compliance with VA Principles of Excellence for military students and MOU with the Department of Defense.
Advises VA students on their benefits, responsibilities, and other matters related to their enrollment at USD.
Maintains data on USD military students using the Banner Student System, as well as any other databases that are required for tracking military student data. Will assist Institutional Research & Planning with the development of appropriate reports.
Run and analyze reports to provide data on who our military students are, what benefits they are eligible for, how many credits they have, and what charges they are responsible for. Also responsible for distributing and monitoring these reports appropriately.
Participate on retention teams and other campus committees and task forces related to military-connected students as needed.
Provide exceptional customer service to all visitors to the USD Veteran Center.
Meet regularly with prospective students to discuss educational opportunities and benefit information.
Act as the "one stop" for military-connected students. Meet regularly with current USD military students (UG, GR, and CE) to assist with benefits, and administrative needs as they pertain to financial aid, student accounts, and academic credits. In addition, assist students by troubleshooting any issues that arise.
Prepare and mail certification packages to the State Approving Agency per Veterans Affairs regulations.
Serve as a resource for the campus community (faculty, staff, administrators) on matters related to Veteran benefits, policies, and requirements.
Attend and represent USD at Veteran Program Administrator of California task force meetings.
Responsible website information related to military-connected students at USD.
Additional duties as assigned.

Qualifications:

Minimum and Preferred:
High School Diploma required, Bachelor's degree preferred.
Two years' experience in a customer service position, four years preferred.
Knowledge of Veteran rules, regulations, and compliance issues required.
Veteran or familiarity with the military and those who have served.

Performance Expectations: Knowledge, Skills and Abilities
Knowledge of Family Educational Rights and Privacy Act (FERPA).
Knowledge of policies and procedures related to Veterans' benefits programs.
Ability to maintain databases, websites, print materials, and produce reports.
Ability to gather and analyze data relating to the USD Veteran Center and USD military students to draw conclusions and make recommendations.
Ability to interpret and apply rules and regulations.
Excellent internal and external customer service skills including, but not limited to, listening, oral and written communication, and empathy.
Excellent interpersonal communication skills; attention to detail; follow-up skills.
Ability to establish and maintain strong working relationships with colleagues, staff, administrators, students, government agencies, and visitors to the USD Veteran Center.
Skilled in meeting with students one-on-one or in group settings.
Ability to provide exceptional customer service.

Background check: Successful completion of a pre-employment background check.

Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.


Salary: $18.16 - $20.84 per hour; Excellent Benefits.

The University of San Diego offers a very competitive benefits package, to include medical, dental, vision, a 12% retirement contribution given to you by the University (with three year vesting period), and access to on-campus Fitness Centers. Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer. USD: Human Resources: Benefits

Hours: 37.5 hours per week

Closing date: September 29, 2017

Note: External job postings will be up for at least five days. After that time, applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.

The University of San Diego is an equal opportunity employer committed to diversity and inclusion and is especially interested in candidates who can contribute to the diversity and excellence of the campus community.

The University of San Diego is a smoking and tobacco-free campus. For more information, visitwww.sandiego.edu/smokefree.

Click Apply Now to complete our online application. In addition, you are strongly recommended to upload a cover letter and resume to your application profile for the hiring managers' review.If you have any questions or difficulties please contact the Employment Services Team at 619-260-6806, or email us at hr@sandiego.edu.

Click Here To Apply






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