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Technology Services Specialist
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Position Number: 3176647
Location: Santa Barbara, CA
Position Type: Computer and Information Technology

Technology Services Specialist

Salary: $78,841.00 - $96,053.00 Annually
Job Type: Classified Staff
Job Number: 027
Closing: 7/15/2022 11:59 PM Pacific
Location: Santa Barbara, CA
Department: Technology Support

Basic Functions
Under the direction of an assigned administrator, provide installation, diagnostic, and
troubleshooting services for hardware and software belonging to the District; may provide training to College employees regarding technology products and software supported by the College; provide help desk support to students, staff, and faculty.

Representative Duties
ESSENTIAL DUTIES:
Provide installation, diagnostic, and troubleshooting services for hardware and software belonging to the District.

As requested, provide training to College employees regarding technology products and software supported by the College.

Provide help desk support to students, staff, and faculty.

Develop and maintain help desk functions and documentation; provide users with new or revised documentation for software. Provide help desk assistance to identify and resolve user problems and communicate applicable solution; prepare work orders to assist in resolution of user problems; set up new software for campus use; provide users with access to appropriate software and resolve access problems.

Provide support services for audio-visual and multimedia equipment, including installation, set-up and maintenance, troubleshoot, analyze, and resolve technical problems related to equipment and its use; maintain inventories and records pertaining to equipment; train and assist faculty and staff regarding the use of assigned equipment; provide for special event set-ups.

Create new e-mail, network and workstation accounts; maintain active lists of users; reset passwords as necessary.

Provide evaluation and testing of software applications, updates, patches and other software prior to production distribution.

Test new software of version control and compatibility with standards.

Plan, develop, implement and conduct training sessions for College personnel concerning computer operations, software applications and related practices and procedures; prepare and distribute related training materials; compose, prepare, develop and distribute manuals and instructional materials for training sessions.

Install, maintain, and repair related hardware and peripheral equipment; inspect, isolate and diagnose system malfunctions and determine appropriate repair procedures; replace boards and defective component parts as needed to restore equipment and peripherals to proper operation.

Install and support software applications as requested.

Purchase software, maintain software site licenses and inventory, and advise College computer users about software licensing and piracy regulations.

Operate testing and measurement devices, computer diagnostic software and other specialized instruments used in the repair and maintenance of electronic equipment; operate a variety of hand and power tools, meters, gauges and drills.

Operate a vehicle to pick up and deliver equipment.

Provide assistance, information and technical direction and guidance to faculty, administrators and staff regarding the secure, safe and proper operation, care and maintenance of District owned technology.

Prepare or review work orders generated by the help desk and plan, prioritize and schedule the necessary repairs, installations and other activities; respond to emergency repairs as directed.

Assist to ensure compliance with established computing security standards and procedures.
Maintain current knowledge of technology changes and advances.

Oversee the work of hourly assistants as assigned.

OTHER DUTIES:
Perform related duties as assigned.

Education and Experience
Any combination equivalent to: associate's degree in computer information systems or related field and five years of related experience.

Sensitivity to and understanding of the diverse academic, socio-economic, cultural, disability, and ethnic backgrounds of Community College Students.

PREFERRED QUALIFICATIONS:

Knowledge of configuration and programming of Extron software and hardware, and experience supporting Extron systems in classrooms.
Support of multimedia equipment (projectors, control systems, audio equipment, etc) in classrooms.
Supporting multimedia equipment (projectors, portable sound systems, wireless microphones) at live in-person events.
Installation of multimedia hardware, such as hanging projectors and TVs.
Setup and support of Zoom video conference software.
Familiarity with hosting livestream events and webinars.
Upgrading, deploying, maintaining, troubleshooting, and repairing Windows and Mac desktop computers.
Using imaging software such as Ghost and/or System Center to create and deploy desktop images.
Significant experience in customer service with a proven track record of providing excellent service.
Ethernet cable termination and testing.
Providing direct customer support to staff and faculty.

LICENSES AND OTHER REQUIREMENTS:

Valid California driver's license.

WORKING HOURS:
Monday - Friday 8:00 a.m. to 4:30 p.m.
Hours may vary, 12 months per year, plus fringe benefits; 6 month probation period depending on employee classification. All work schedules and work assignments are subject to change based on the needs of the college.

SALARY INFORMATION:

The current salary schedule range for the Technology Services Specialist is Salary Table 29, Range 43, $78,841 - $89,171 . Nine step salary range continues to a maximum of $96,053. Initial salary placement based on experience with annual advancement to the next higher step.

Knowledge and Abilities
KNOWLEDGE OF:
Audio-visual and multimedia equipment and terminology.
Principles and practices of training and providing work direction to others.
Basic methods of servicing and troubleshooting audio-visual and multimedia equipment.
Principles, practices and procedures of technology training and staff development. Computerized and electronic equipment including computers, peripherals, and other office
equipment.
Electronic and electrical theory and practices.
Methods, practices, and terminology and procedures used in the maintenance and repair of electronic systems and equipment.
Operation of specialized hand and power tools and testing and measuring instruments.
A wide variety of computer software applications.
Safety practices and precautions used in working with electrical/electronic systems and equipment.
Diagnostic techniques and procedures used in electronics repair.
Manual instructions, sufficient to enable quick and accurate diagnosis of difficulties.
Modern office practices, procedures and equipment.
Record-keeping techniques.
Inventory methods and practices.
Oral and written communication practices.
Interpersonal skills including tact, patience and courtesy.
Technical documentation.
Computer security standards and practices.

ABILITY TO:
Plan, coordinate, and maintain support procedures for audio-visual equipment and multimedia systems.
Operate a variety of audio-visual equipment and computers.
Provide help desk support to personnel concerning computer operations, software applications and related malfunctions.
Read and understand service manuals and schematic diagrams to repair assigned computer and electronics equipment.
Plan, develop, implement and conduct training sessions for College personnel concerning computer operations, software applications and related practices and procedures.
Compose, prepare, develop and distribute manuals and other instructional materials for training activities.
Maintain and repair computers, related hardware, and peripheral equipment.
Perform technical work in the repair, maintenance and installation of a variety of computerized equipment.
Operate electronic measuring instruments and test equipment.
Operate hand and power tools in a safe and proper manner.
Maintain records related to work performed.
Read and understand service manuals and schematic diagrams to repair assigned computer and electronics equipment.
Establish and maintain cooperative and effective working relationships with others.
Analyze situations accurately and adopt an effective course of action.
Maintain computer security standards.
Meet schedules and time lines.
Work independently with little direction.
Communicate effectively both orally and in writing.
Understand and follow oral and written directions. Maintain sensitivity to and understanding of the diverse academic, socio-economic, cultural, disability and ethnic backgrounds of Community College students.

WORKING CONDITIONS:

The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ENVIRONMENT:

Office environment.

Driving a vehicle to conduct work.

PHYSICAL DEMANDS:

Ability to operate a computer keyboard and mouse, and related tools and equipment.

Hearing and speaking to exchange information.

Lifting, carrying, pushing or pulling moderately heavy objects.

Seeing to view a computer monitor and read a variety of materials.

Sitting or standing for extended periods of time.

Bending at the waist, kneeling, crawling or crouching.

Mobility to reach various campus locations.

HAZARDS:

Working at heights, climbing ladders.

REQUIRED APPLICATION DOCUMENTS:

(The following required documents must be submitted electronically via the online application system.)

Online District Application form at https://www.schooljobs.com/careers/sbcc
Within the online application is a required supplemental question on diversity. The committee will be reviewing your answer as part of the screening process. Please take your time and answer the question thoroughly.
Letters of reference are not required for this recruitment. Please do not submit reference letters within your online application.
Within the online application, there is a required section to list five professional references. These references will be contacted if you are selected as a finalist for the position. These references should be able to critically assess your work qualifications and job performance

Additional Instructions:
If you experience technical difficulties attaching any of your documents electronically, please contact Human Resources for instructions. If you do not have a scanner, there are commercial facilities available to assist you with this process. All required documents must be submitted with your electronic application by the application deadline or your application will be considered incomplete and will not be considered.

Application Procedure:
To be considered for this position, a complete online application including all required application documents (listed above) must be submitted via https://www.schooljobs.com/careers/sbcc by the application deadline (please see instructions to applicants). It is important that the online District Application form (Item #1) be complete and specific to fully indicate the education, experience and other qualifications of the applicant. "See Resume" is not acceptable.

If you apply for more than one position, copies of all the required documents must be attached separately for each position. Applications and all documents submitted become the property of SBCC and are retained electronically.

Selection Procedure:

The selection committee, who will recommend candidates for personal interviews at SBCC, will initially review online applications. After the initial interviews have been conducted, the committee will recommend the top candidates to the hiring manager for a final interview. The successful candidate's name will then be presented to the Board of Trustees for final approval and authorization to hire. Candidates will participate primarily in remote interviews and in some instances final interviews may be conducted in person while observing all health and safety protocols as approved by the Santa Barbara County Health Department.

To apply, visit https://www.schooljobs.com/careers/sbcc/jobs/3608797/technology-services-specialist