Job Details

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Boston College
  • Position Number: 1969538
  • Location: Chestnut Hill, MA
  • Position Type: Student Affairs and Services


Student Services Associate
Boston College


Boston College Introduction

Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,377 full-time undergraduates and 4,420 graduate and professional students. Ranked 37 among national universities, Boston College has 878 full-time and 1,201 FTE faculty, 2,750 non-faculty employees, an operating budget of $1 billion, and an endowment in excess of $2.2 billion.

Job Description

Reporting to the Assistant Director, Student Support Services, the Student Services Associate is part of the backbone of the Office of Student Services, the central administrative unit for Boston College's eight schools, 800+ faculty, and over 14,000 undergraduate and graduate students. Working in a highly collaborative and fast-paced environment, she/he is the front line when it comes to answering questions and resolving issues ranging from student registration, financial aid, and billing to auxiliary services including parking and ID cards. Whether requests come in-person, by phone, or email she/he aims to provide a friendly and professional experience and superior service.

In addition to the public-facing role, she/he also handles back-end processing. This end-to-end approach ensures that each Associate understands the full scope of what is needed to resolve issues, from initial contact to successful follow-up. Back-end tasks support all aspects of the Office of Student Services, including loan certification and disbursement, student account analysis, financial advising and outreach, cashiering, payment reconciliation, and first year orientation. New hires are adequately trained to be efficient and effective in providing first-response resolutions and the university values continuous improvement.

Position Details:
Department: 050201 - Student Services
Position: 00004492 - Student Services Associate
Grade: 2ND

Hiring Range: $40,300-$50,400

Requirements

The nature of the role demands excellent organizational skills, a commitment to accuracy and follow-through, as well as the ability to prioritize different kinds of work throughout the day. As the face of the University, product and process knowledge are critical, as is a service orientation that centers on the Office's mission to provide flawless service to students, faculty, and members of the BC Community who engage Associates for more than 100,000 customer service activities each year.

Closing Statement

Boston College offers a broad and competitive range of benefits depending on your job classification eligibility;
  • Tuition remission for Employees
  • Tuition remission for Spouses and Children who meet eligibility requirements
  • Generous Medical, and Dental Insurance
  • Low-Cost Life Insurance
  • Eligibility for both 401K and University Funded 403B Retirement Plans
  • Paid Holidays Annually
  • Generous Sick, and Vacation Pay
  • Additional benefits can be found on https://www.bc.edu/employeehandbook

?Boston College conducts background checks as part of the hiring process.

Boston College is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of any legally protected category including disability and protected veteran status. To learn more about how BC supports diversity and inclusion throughout the university please visit the Office for Institutional Diversity at https://www.bc.edu/offices/diversity .

Boston College's Notice of Nondiscrimination can be viewed at https://www.bc.edu/offices/diversity/compliance/nondiscrim



To view the full job posting and apply for this position, go to: https://bc.csod.com/ats/careersite/JobDetails.aspx?id=3991&site=1

Boston College is a Jesuit, Catholic university that strives to integrate research excellence with a foundational commitment to formative liberal arts education. We encourage applications from candidates who are committed to fostering a diverse and inclusive academic community. Boston College is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of any legally protected category including disability and protected veteran status. To learn more about how BC supports diversity and inclusion throughout the university, please visit the Office for Institutional Diversity at http://www.bc.edu/offices/diversity.





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