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Patient Services Associate / Outreach Coordinator
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Position Number: 1736374
Location: Ann Arbor, MI
Position Type: Health and Medical Services

Patient Services Associate / Outreach Coordinator

Job Opening ID: 181725
Work Location: Michigan Medicine - Health Sys
Full Time/Part Time: Part-Time
Regular/Temporary: Regular
FLSA Status: Nonexempt
Organizational Group: Um Hospital
Department: UMH - TC - Transplant Clinic
Posting Begin/End Date: 12/09/2019 12/16/2019
Salary:
Paid Time Off: Yes
Career Interest: Healthcare Admin & Support

Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Work at Michigan?
Why work for Michigan Medicine?

You will play an integral role within our institution, and are important to providing the highest quality service to patients and their loved ones. We are eager to assist you in becoming a well-rounded employee and individual, and to help you advance in your career. Don't hesitate - join our team today, and help us provide remarkable assistance our patients in the Ann Arbor area.

What perks and benefits can you look forward to?

Excellent medical, dental and vision coverage
2:1 Match on retirement savings
75% Tuition Reimbursement
Generous Paid Time Off (PTO)
Management that provides quality training and direction

What skills will you master?

The University of Michigan Transplant Center is home to the first, largest, and most advanced kidney transplant program in the state, and among the leading programs in the nation. We also have one of the oldest and most active pancreas programs in the country. Kidney transplantation allows people with end stage kidney failure to avoid or eliminate the need for dialysis and prolong life. Pancreas transplantation is most often performed to improve the quality of life for people with Type 1 diabetes mellitus.

This is a (24-hour) part-time position-working days of week will vary.

Responsibilities*
As a Medical Patient Services Associate, your primary role is to provide support to Physicians, Registered Nurses, and Midlevel Providers (MLP). In this role you will be responsible for:

Coordinate patient appointments and subsequent care for all new Kidney and Pancreas transplant patients seen in the Taubman Clinic. Coordinate the Evaluation, Pre-Kidney and Post-Kidney Clinic appointments for five Outreach Clinics located in Kalamazoo, Lansing, Midland, Rochester Hills, Muskegon and other clinics as needed.
Check in patients and make follow up appointment in Cadence for Outreach clinics
Responsible for workflow for a multi-disciplinary clinical team during Tuesday and Wednesday Kidney Evaluation Clinic in Taubman.
Responsible for similar workflow at five Outreach clinics. Travel will be required monthly to the Kidney Outreach clinics. Additional compensation will be offered.
Serve as the primary contact for the Offsite Outreach Clinics (Kidney Evaluation, Pre Kidney and Post Kidney) and Taubman Evaluations and clinics to cohesive and efficient work flow.
Schedule follow up visits for Outreach patients, Send AVS and patient itinerary
Maintain Outreach Clinics In-basket and act on accordingly.
Prep all paperwork associated with Taubman and Outreach clinic visits, including and not limited to assembling binders, imaging documents, faxing and mailings.
Coordinate hotel reservations during overnight stays during inclement weather and order lunches for staff during Outreach clinics.
Work collaboratively with ACU Manager and ACU Medical Director to establish protocols/procedures to maintain efficient work flow for staff, faculty and patients.
Be able to assist patient who are having difficulties locating Outreach clinics.

Required Qualifications*

High School diploma plus 2 -3 years of experience
Able to drive to Outreach clinics with a minimum of 3-5 times every month.
Good Driving Record
Ability to work well as part of a team, share resources, and adapt to change in a positive, constructive manner.
Excellent typing, data entry, and general computer skills; familiarity with common office programs such as Word and Excel.
Strong attention to detail.
Excellent written & verbal communication, conflict resolution, and customer service skills. Consistent use of correct spelling and grammar.
Effective time management and problem-solving skills, as evidenced by ability to work effectively with minimal supervision.
Documented history of excellent punctuality and attendance.

Physical Requirements

You will be required to do some moderate standing and walking, as well as lift, position, push, and/or transfer patients.

Work Schedule
This is a (24-hour) part-time position-working days of week will vary.

Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.

To apply, visit https://careers.umich.edu/job_detail/181725/patient_services_associate_outreach_coordinator