Job Details

This ad is expired.
University of Michigan
  • Position Number: 1474774
  • Location: Ann Arbor, MI
  • Position Type: Health and Medical Services


Patient Services Assistant

Job Opening ID: 172554
Work Location: Ann Arbor Campus
Full Time/Part Time: Full-Time
Regular/Temporary: Regular
FLSA Status: Nonexempt
Organizational Group: Medical School
Department: Anesthesiology Department
Posting Begin/End Date: 5/16/2019 5/30/2019
Salary:
Paid Time Off:
Career Interest: Healthcare Admin & Support

How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary
Patient Services Assistant at the Back and Pain Center provides Check In and Check Out services along with telephone communication services to a complex multiple physicians' practice servicing an adult patient population. Assistant is responsible for meeting the highest standards of customer service while providing effective communication with the patients, public, payers, referring physicians and other health care providers. Maintain excellent rapport, via the telephone and/or in person, with patients, faculty, and staff, within a team setting.

Responsibilities*
  • Primary duty is as a check-in or check-out clerk.
  • Provide excellent customer service to patients, physicians and coworkers.
  • Receive and assist patients, visitors, and staff.
  • Accurately and efficiently schedule patient appointments with patients and/or referring clinic utilizing MiChart.
  • Collect payments, co-pays and past due balances at patient check out using established department guidelines.
  • Reconcile personal cash collections and credit card transactions daily according to specified clinic standards.
  • Process and compile patient paperwork for visit, in between care and clinical staff. This includes patient material received via fax as well as mail.
  • Answer incoming phone calls and triage to appropriate location.
  • Make outgoing phone calls utilizing such tools as the clerical support in-basket pool, new patient work queues and reschedule log via MiChart.
  • Utilizes triage notes process accurately and appropriately documents patient requests including urgent medical problems, prescriptions and other medical needs, and referrals.
  • Accurately record any phone messages and assure they are forwarded appropriately.
  • Call patients to remind them of upcoming appointments.
  • Effectively utilizes downtime to manage administrative work such as imaging, mail, fax server processing, procedure log, reschedules, procedure reminder calls, Prior Authorization transcription and any additional work assigned.
  • Participates in identifying opportunities for process improvements to fulfill customer needs in collaboration with management/lead staff.
  • Work independently and as a team player; seeks out or offers assistance to clerical related patient care needs that are still outstanding to complete.
  • Monitor waiting area activity and assure a clean, organized, and safe environment.
  • Promote personal comfort and convenience of patients and families by routinely checking their needs.
  • Provide information regarding hospitals and community services as needed.
  • Additional duties and responsibilities as assigned.

Required Qualifications*
  • High school diploma or GED required.
  • Ability to multitask and prioritize work appropriately is essential.
  • Ability to accurately receive and relay information over the telephone and through written documentation.
  • Ability to accept direction from multiple sources and remain adaptable to rapid changes in work environment.
  • Excellent verbal and written communication skills.
  • One-year customer service experience, preferably within a call center or medical environment.
  • Solid typing/keyboard skills minimum typing speed of 45 net wpm.
  • Ability to work in a fast paced environment under direction of the team lead.
  • Detail oriented with analytical ability.
  • Professional, flexible and positive team player.
  • Self-motivated.
  • Excellent attendance.
  • Ability and willingness to learn new skills and technologies.
  • Passion for providing excellent service to customers.
  • Successful passing of pre-employment testing will be required.

Desired Qualifications*
  • Knowledge of University policies and procedures.
  • Knowledge of UMHS scheduling practices.
  • Experience with computerized patient scheduling systems.
  • Experience working with MiChart and Rockwell phone systems.
  • Knowledge of medical terminology.
  • Experience working in a health care setting.

Work Schedule
This is a full time position; Monday through Friday, shift hours are from 8 a.m. - 4:30 p.m. (shift hours could potentially change based on the operational needs and required meetings).

Work Locations
The position is located in the Back & Pain Center located at the Burlington Building (325 East Eisenhower Parkway; Suite 310, Ann Arbor MI 48108).

Additional Information
The Success Patterns for this position are:

  • Excellent customer service skills

  • Willingness and ability to learn quickly

  • Knowledge of and/or ability to learn to work as part of a team-oriented environment

  • Knowledge of and/or ability to solve problems

  • Strong attention to detail & accuracy

    Successful Candidates will have the following Personal Characteristics:

  • High enthusiasm and energy

  • Willing to go the extra mile in all aspects of the job

  • Respect for people, and hard work

  • Willingness to challenge, and better yourself

  • Flexible, self-motivated, and detail-oriented

    Background Screening
    Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

    Application Deadline
    Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

    U-M EEO/AA Statement
    The University of Michigan is an equal opportunity/affirmative action employer.


    To apply, visit http://careers.umich.edu/job_detail/172554/patient_services_assistant





    Copyright 2017 Jobelephant.com Inc. All rights reserved.

    Posted by the FREE value-added recruitment advertising agency


    jeid-a7263f9117e4e34eaa89df5ed259c44d