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IT Support Assistant (Provisional) - Network Administration
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Position Number: 1442934
Location: Long Island City, NY
Position Type: Computing - Support and Training

IT Support Assistant (Provisional) - Network Administration
Job ID: 20490
Location: LaGuardia Community College
Full/Part Time: Full-Time
Regular/Temporary: Regular

I.T. Support Assistants support routine operations and problem resolution of computing and/or communications functions at a College or Unit. They work in technical support, applications development, operations, help desk, and similar environments, as well as in the field where equipment may be located.

Work tasks include as:
-Operating, transporting, adjusting, and installing/configuring computing and related equipment
-Communicating with technology users and staff to understand, identify, document and resolve problems
-Performing simple repairs to computing and related equipment.

This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/ohrm/hros/classification/ccsjobs.html

CONTRACT TITLE
IT Support Assistant

FLSA
Non-exempt

CAMPUS SPECIFIC INFORMATION
LaGuardia Community College, located in Long Island City, Queens, educates more than 50,000 New Yorkers annually through degree, certificate, and continuing education programs. Our guiding principle Dare To Do More reflects our belief in the transformative power of education—not just for individuals, but for our community and our country—creating pathways for achievement and safeguarding the middle class. LaGuardia is a national voice on behalf of community colleges, where half of all US college students study. Part of the City University of New York (CUNY), the College reflects the legacy of our namesake, Fiorello H. LaGuardia, the former NYC mayor beloved for his championing the underserved. Since our doors opened in 1971, our programs regularly become national models for pushing boundaries to give people of all backgrounds access to a high quality, affordable college education. We invite you to join us in imagining what our students, our community, and our country can become. Visit www.LaGuardia.edu to learn more.

Reporting to the IT Associate, the IT Support Assistant will provide a broad range of computer support services necessary for the daily operations of all computer laboratories, computer classrooms, and smart classrooms. Support includes installation of hardware and software, as well as support to faculty using technology in the classroom. The IT Support Assistant Technician will be responsible for the maintenance of internal support of PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.

Duties include, but are not limited to, the following:
Repair and update all Academic Technology lab and smart room PCs and printers;
Update, prepare, and deploy PC Image;
Maintain inventory of all PCs and MACs;
Help students with software related issues (open labs only);
Facilitate and manage student accounts for Academic Technology labs and PaperCut ;
Facilitate and manage Continuing Education student accounts for Open Labs and PaperCut ;
Check class schedules to ensure that computer classrooms are open and ready to receive students and faculty;
Enter data to maintain updated inventory records;
Scan equipment for inventory purpose;
Deploy new Background for campus PCs;

MINIMUM QUALIFICATIONS
1. High School Diploma, G.E.D., or equivalent
2. Eighteen months of related full-time work experience or equivalent, such as completion of eighteen college credits in Information Technology
3. Demonstrated English Language proficiency
4. A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.

COMPENSATION
New Hire: $36,683*
Incumbent: $41,452
*This amount reflects a 13% salary suppression in effect for the first 24 months of employment only.
Salary will change upon implementation of contract.

BENEFITS
CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.

HOW TO APPLY
To apply, go to https://www.cuny.edu, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID or Title. Select "Apply Now" and provide the requested information.

CLOSING DATE
May 8, 2019

JOB SEARCH CATEGORY
CUNY Job Posting: Information Technology/Technical

EQUAL EMPLOYMENT OPPORTUNITY
CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.