Job Details

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Simmons University
  • Position Number: 1312892
  • Location: Boston, MA
  • Position Type: Business


Business Solutions Analyst

Main Campus - Boston, MA
R05257

We are looking for a Business Systems Analyst (BSA) to join our Technology Department at Simmons University. Reporting to the Service Delivery Manager, the BSA will be the key point of contact for business stakeholders in prioritizing, organizing, designing and implementing technology solutions. From project inception to implementation and support, the BSA will ensure that users maximize the potential of these solutions while applying best practices.

A strong candidate will possess outstanding people skills, versatility and breadth in technical skills, and the ability to help teams and projects successfully accomplish their objectives. Ideal candidates thrive on variety in their daily work, on interaction with customers who are world-renowned leaders in their field, and on working with a wide range of technologies.

Responsibilities

Business Analysis:
  • Engage with internal stakeholders to determine a strategy and vision for software applications, including business needs and requirements;
  • Serve as a liaison between stakeholders and users, building strong relationships and becoming a trusted partner and subject matter expert;
  • Collect, analyze, and translate business requirements into user stories, workflows, business process logic, process maps, wire frames, specifications, and acceptance criteria;
  • Lead requirements analysis and verification, ensuring that user stories and specifications are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable;
  • Manage the project life cycle including prioritizing initiatives, resource allocation, cost efficiency and communication strategy;
  • Develop and execute communication plans, proactively providing information related to functionality changes, known issues or other application related news;
  • Regularly share and report on optimization and enhancement findings, documenting changes to the system;
  • Ensure solutions meet business needs and requirements;
  • Negotiate priorities, sprint content and long-term plans with the design team, stakeholders, and technical team, ensuring effective sprint cycles that produce a high-quality minimum viable product;
  • Monitoring deliverables and ensuring timely completion of projects through developing project plans and monitoring performance
  • Provide leadership, training, coaching, and guidance to junior staff.

Operational Support:
  • Provide operational support related to user security access, application tuning, configuration, audit and compliance for applications integrated with the Enterprise Resource Planning (ERP) environment;
  • Manage and oversee all system issues, prioritization and their resolutions (Including with third party);
  • Provide appropriate analysis in partnership with business related to process changes to assess system impact (both from a technical and change management perspective) and options;
  • Escalate and facilitate decisions around production changes;
  • Ensure all operational functions run as expected and provide triage when there are issues;
  • Ensure all application maintenance (patches, upgrades, etc.) is performed timely and with minimal disruption to end users;
  • Coordinate deployment of application changes to production environment following established change management protocols;
  • Monitor integration activity and the impact to business;
  • Develop test plans, coordinate and execute system testing;
  • Generate documentation and facilitate implementation of business requirements for technology initiatives including: data flows, data modeling, workflow and business process.
  • Participate in system planning and testing including user acceptance testing and system integration testing;
  • Provide troubleshooting by phone and in person and ensure all issues reach resolution in timely manner with ongoing communication;
  • Work with end users to understand reporting needs and develop appropriate reports and reporting time frames.

Training and Documentation:
  • Apply and implement technology best practices, guidelines and repeatable processes for Simmons Technology's knowledge base;
  • Develop and facilitate end-user classroom, online, or vendor-delivered training in both group and one-on-one settings;
  • Create and maintain technical and end user documentation;
  • Maintain release notes and help documentation, ensuring that Simmons's collaboration tools reflect the final content of the release;
  • Maintain and groom product backlog for future configurations and enhancements.

Qualifications:
  • Bachelor's degree in Information Systems, Computer Science or related field preferred; or equivalent work experience;
  • 3-5 years of hands on experience supporting Enterprise Applications, preferably in higher education;
  • Ability to use Excel and other tools to manipulate data for import or export;
  • Strong knowledge of business analyst tools and techniques: requirements elicitation/documentation, user support, system configuration and testing;
  • Strong verbal and written communications skills;
  • Ability to work multiple tasks;
  • Ability to prepare documentation/training materials;
  • Ability to provide training and user support;
  • Excellent problem-solving skills;
  • Ability to support occasional off hours' implementations and / or application updates.

Instructions to Applicants: Please submit a resume and cover letter in the Resume/CV section of your application.

As a University committed to diversity, Simmons encourages applications broadly. Simmons is an equal opportunity employer and is committed to continuing to develop a more diverse faculty, staff, student body and curriculum.


To apply, visit https://simmons.wd1.myworkdayjobs.com/en-US/Simmons-Careers/job/Main-Campus---Boston-MA/Business-Solutions-Analyst_R05257

Located in Bostons historic Fenway area, Simmons College is a small, private, non-sectarian College which has educated students for enriching careers and purposeful lives since 1899. Working at Simmons means joining a collaborative, diverse and mission-driven community of educators and professionals.

We prepare students to be leaders for themselves, their communities and the world. Our faculty and staff members lead by example - sharing a commitment to excellence and putting the students first.