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Assistant Director, Financial Aid
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Position Number: 1338434
Location: Worcester, MA
Position Type: Financial Aid

JOB TITLE
Assistant Director, Financial Aid

LOCATION
Worcester

DEPARTMENT NAME
Aid & Literacy Operations

DIVISION NAME
Worcester Polytechnic Institute - WPI

JOB DESCRIPTION SUMMARY
Process financial aid applications for all entering and renewal
applicants; determine eligibility for financial aid; assist in administrating federal, state and institutional aid to students and families; maintain communications with other departments on and off campus; participate in professional organizations on and off campus, and counsel students and families.

JOB DESCRIPTION
Responsibilities:

Advise students and parents as well as on/off campus constituencies about financial aid opportunities, procedures, college policies and eligibility requirements for aid. Must have the ability to interact with students and parents calmly and graciously under difficult situations and be capable of explaining complex and confusing regulations to students and parents.
Analyze, evaluate and verify confidential information on students' application materials for the purpose of determining levels and sources of assistance. Base decisions upon WPI, federal, and state policies governing aid distribution.
Manage and oversee the awarding of a portion of the prospective, first year student caseload as well as a portion of the current/returning student caseload and transfer students throughout the academic year including collaboration with Admissions Office on financial aid awards for first year and transfer students.
Oversee the summer awarding process for undergraduate, returning students which includes reviewing financial aid eligibility, communication of awards to students via email, and working closely with Financial Aid Counselor/Loan Specialist to originate and process DL and private student and parent loans.
Present information to small and large groups of students and parents on the financial aid process at various on and off campus events.
Interaction with Bursar's Office, students and parents to assist in reconciling students' charges and credits.
Process aid adjustments for non-returnees, reduced course loads and students with enrollment changes throughout the academic year.
May assist with oversight of any of the following programs:

Federal Work study
Veterans Administration awarding
Financial Literacy programming
Social media content for the office including: Facebook, Twitter, Instagram, YouTube, etc.

Must maintain up to date knowledge of federal and state financial aid related legislation and regulations.
Must Maintain knowledge of policies of other departments (registrar, bursar, human resources, etc.) and understand the impact of them on a student's financial aid eligibility.
Collaborate to foster good relationships with colleagues from other areas of the university including but not limited to: Admissions, Academic support, Bursar's Office, Registrar's office etc.
Must have the ability to interpret complex financial aid regulations and must apply appropriately in different situations

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Requirements:

Bachelor's degree.
Excellent communication and time management skills.

Experience preferred but not required:

management of student federal aid programs and familiarity with financial aid computer software systems preferably SCT Banner System.
Proficient in all Microsoft Office applications.
Possess a comfort level with software applications and ability to quickly adapt to new technologies
Possess excellent interpersonal and customer service skills with the ability to communicate effectively and positively with a diverse population both verbally and in writing.
Demonstrated ability to work well in a team environment as well as independently.
Exhibits ability and willingness to contribute to an enthusiastic, positive work environment
Physical requirements are within the normal range of an office environment, but may include occasional lifting, carrying, pushing or pulling up to 10 pounds.
Must be able and willing to work overtime during peak times, especially during file review periods.
Willing to work at WPI events during non-business hours.
Other duties as assigned.
Hours of work: 8:00 am - 5:00 pm, Monday - Friday. Position is an exempt staff position which requires a minimum of 40 hours per week.
A pre-employment criminal records check is required.

Additional preferred skills::

Sense of humor
Positive attitude
Sensitivity towards others
Flexibility/multitasking
Responsive and responsible
Excellent communicator
Team builder
Ability to receive constructive feedback

FLSA STATUS
United States of America (Exempt)

WPI is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. We are seeking individuals with diverse backgrounds and experiences who will contribute to a culture of creativity and collaboration, inclusion, problem solving and change making.

To apply, visit: https://wpi.wd5.myworkdayjobs.com/en-US/WPI_External_Career_Site/job/Worcester/Assistant-Director--Financial-Aid_R0000151

About WPI
WPI is a vibrant, active, and diverse community of extraordinary students, world-renowned faculty, and state of the art research facilities. At WPI, we have competitive and comprehensive benefits, including health insurance, long-term care, retirement, tuition assistance, flexible spending accounts, work-life balance and much more.

Diversity & Inclusion at WPI
WPI is committed to creating an inclusive workplace where everyone feels valued and respected; a place where every student, faculty and staff member can be themselves, so that they can study, live, and work comfortably, to reach their full potential, and make meaningful contributions in order to meet departmental and institutional goals. WPI thrives on innovative practice and welcomes diverse perspectives, insight, and people from diverse lived experiences, to enhance the community environment and propel the institution to the next level in a competitive, global marketplace.