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- Web Support Coordinator
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Web Support Coordinator
Worcester Polytechnic Institute
Department: Marketing
Position Status: Administrative Exempt Positions
Basic Function:
The Division of Marketing and Communications is seeking a motivated, self-starter for entry-level position with room for career growth. Responsible for providing front-line technical support and customer service, as well as training related to the development of web content across multiple content management platforms (Drupal, Wordpress, Campusbird) for technical and non-technical audiences.
Responds to inquiries via email, phone and occasionally walk-in for faculty and staff and in-person training to campus partners (one-on-one or group training) as well as remotely (video conferencing, training videos, phone, email using a help desk support application) Oversees a student helpdesk and prioritizes tasks using a ticketing system (Cherwell) and a task management application (Gitlab). Measures the success and efficiency of current training curriculum and update as required to ensure best practices are followed. Provides feedback from campus partners to the Marketing Technology team related to new CMS functionalities to meet the university and marketing department's needs.
Principal Duties and Responsibilities
Position Requirements
Posting Date: 02/09/2018
Open Until Filled: Yes
Special Instructions to Applicants:
EEO Information:
WPI is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. We are seeking individuals with diverse backgrounds and experiences who will contribute to a culture of creativity and collaboration, inclusion, problem solving and change making.
Criminal Background Check Statement:
A pre-employment criminal records check is required.
To apply, visit: https://careers.wpi.edu/postings/5385
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