Job Details

This ad is expired.

SR. Administrative Service Specialist - CPELL - UTK

Position Number: 6233096
Location: Chattanooga, TN
Position Type: Adult and Continuing Education Programs

SR. Administrative Service Specialist - CPELL - UTK
Knoxville, TN, United States

Job Identification: 3028
Job Category: Administrative
Posting Date: 05/15/2025
Job Schedule: Full Time
Locations: 600 Henley Street, Knoxville, TN, 37996, US

Job Description
The UT Center for Professional Education & Lifelong Learning seeks to hire a Senior Administrative Services Specialist to assist the director, program coordinators, and support staff with all aspects of non-credit course and certificate program offerings. Duties will include interaction with instructors, scheduling interviews, and preparing course details. Assist program coordinators with all details of the Kids U summer camp program. Handle all company contacts for program coordinators including interaction with instructors and company contacts. Support staff in maintaining registration processes for the department. Responsible for creating instructor/course packets for non-credit courses. Serve as the "go-to" person for the department for direction and assistance with information on past courses/instructors, course offerings, and enrollment data. This position is the department's day-to-day operations manager.

Responsibilities

Work with CPELL director and the program coordinators on daily course offerings. Prepare course evaluations, course data reports, and income reporting.
Provide leadership with all aspects of the course data analysis to make decisions of continued offerings with enrollment data and financial management. Provide data analytics to track course trends, student performance, and course popularity to make recommendations of continued course offerings to director and program coordinators.
Develop and compile course surveys/evaluations from current and past students in Qualtrics to assist the CPELL team in making course improvements.
Manage all enrollments for online programs and all non-credit course offerings.
Maintain enrollment software (e.g, student data, course details, and financial input) to the ACEware software.
Maintain enrollment and financial data for all third-party content providers (MindEdge, Condensed Curriculum International, ed2go, The CE Shop, QuickStart, Center for Legal Studies, AllCampus, MedCerts, Elective Learning Inc., A.D. Banker, American Home Inspectors Training , and the Pat Summitt Leadership Group).
Prepare weekly course signs and a weekly course schedule detailing course dates, location, and instructors' classroom needs.
Prepare all certificates of completion for students who request them after completing their program.
Send course evaluations and student responses to instructors and the CPELL director and program coordinators.
Handle all company/instructor paperwork from program coordinators including interaction with instructors and company contacts. Provide oversight of external contracts with third-party content providers. Manage enrollment data, payment status, and student records for accuracy. Provide oversight and management data for program coordinators
Develop and schedule all course dates, times, and locations in the University's 25 Live system in addition to assigning rooms in the UT Conference Center for all non-credit courses.
Create and manage all things related to Qualtrics (e.g., course proposals, course evaluations, CPELL surveys, CEU registrations).
Process weekly deposits of enrollment and department income. (The annual income deposited for CPELL is $1.4M-$1.8M.
Create invoices and manage account receivable balances from ACEware software.
Assist program coordinators in planning and classroom set-ups (e.g., computers, audiovisual equipment, and other equipment).

Qualifications
Required Qualifications

Education: High school diploma or Associate's degree.
Experience: 1-2 years of professional experience in event coordination, office management, financial management, or student support programs.
Knowledge, Skills, Abilities:
- Ability to manage multiple tasks daily with accuracy and attention to detail.
- Strong people skills and oral communication skills.
- Knowledge of multiple computer software systems and an understanding of computer technology.
- Strong writing and proofreading skills. Knowledge of financial reporting with profit/loss statements.

Preferred Qualifications

Education: Associates in Business
Experience: Three years of business services.
Knowledge, Skills, Abilities:
- Multi-tasking skills
- Communication skills and timely task completion skills
- Accurate data entry experience. Strong people skills

About Us
The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees-the Volunteers-who uphold the university's tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee's flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy's largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices that attract and retain a diverse community and that support a culture where everyone matters and belongs.

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as "Best Employer for New Graduates," "One of America's Best Large Employers," and "Best Workplace for Women," and has been designated as "Best Place for Working Parents" by Forbes Magazine.

Apply today and join the Tennessee Volunteer community!

To apply, visit https://fa-ewlq-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/3028/?mode=location