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California State University, Bakersfield
  • Position Number: 3840355
  • Location: Bakersfield, CA
  • Position Type: Student Affairs and Services
CLASSIFICATION TITLE: Student Services Professional IV


FT/PT: Full-time

PAY PLAN: 12-month

WORKPLACE TYPE: On-site (work in-person at business location)

ANTICIPATED HIRING RANGE: Starting salary upon appointment is not expected to exceed $5,732 per month


PAY BASIS: Monthly

BENEFITS: CSUB offers a best-in-class benefit package for eligible employees that includes an array of medical plans, choice of dental plans, vision coverage, retirement participation in CalPERS, CSU tuition waiver, up to 24 vacation days per year, sick leave with unlimited accrual, 14 paid holidays per year and more! See our benefits website for additional information.

CANDIDATES ELIGIBLE TO APPLY: Open to all qualified applicants


FOR PRIORITY CONSIDERATION, applications must be received by February 9, 2023; however, the position will remain open until filled.

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at CSU Vaccination Policy [] and questions may be sent to


The Coordinator of Student Success Systems, under the general direction of the Director of Enrollment Management Systems, is responsible for coordinating and reporting on advising, catalog and curriculum. The Coordinator serves as the liaison for Enrollment Systems to academic and administrative departments for all curricula. Utilizing a combination of high-level analytical and interpersonal skills, the incumbent provides critical support, for programs and initiatives, designed to strengthen the academic success and retention of all students, particularly academic advising, and academic operations. In addition, the Coordinator supports Enrollment Management goals to support student success by streamlining business processes to better serve the student experience.

  1. Organize, Plan, & Direct Advising, Catalog & Curriculum Management Operations
  • Independently direct, plan, and organize the project management of CourseLeaf Catalog (CAT) and Curriculum Management (CIM) tools and provide technical and functional support to academic administrators, faculty, and administrative support staff.
  • Serve as lead trainer for CourseLeaf CAT and CIM. Develop training materials and conduct professional development trainings such as workshops for academic administrators to create and sustain academic accuracy.
  • Coordinate the implementation and operations of Degree Planner.
  • Collaborate with Academic Programs/Schools, on the Degree Planner and Degree Audit System for accuracy.
  • Organize and lead student campaigns for the usage on the Degree Planner.
  • Ensure that the Degree Audit, Degree Planner, and Catalog are in alignment.
  • Liaise with technology partners to provide functional area expertise/leadership for interfaces, enhancements, and modifications to information systems under Enrollment Systems as required.
  • Provide technical and functional support for advising tools under Enrollment Systems.
  1. Communication, Collaboration, and Relationships
  • Advocate on behalf of Enrollment Management in campus matters related to advising and curriculum.
  • Work with key faculty and groups on developing academic roadmaps and paths to degree.
  • Collaborate with Academic Senate to understand all academic policies and procedures for campus education.
  • Regularly collaborate with school Deans and Chairs to understand curriculum, identify areas in need of improvement, and to develop streamlined processes.
  • Engage with schools in meaningful ways to understand their needs and uses of e-advising tools.
  1. Other Job Duties (Marginal Duties)
  • Support for Enrollment Systems in areas as needed
  • Perform other job-related duties and special projects as assigned.
  • Attend training and maintain skill currency as appropriate to safely and effectively complete assignments.


Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related and four (4) years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A master's degree in Counseling, Clinical Psychology, Social Work or a job‑related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job‑related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.

  • Regular and reliable attendance is required.
  • Thorough knowledge of the policies, procedures, and practices of the program area to which assigned or the ability to quickly acquire such knowledge.
  • General knowledge of the policies, practices, and activities of Student Services programs outside the program to which immediately assigned.
  • General knowledge of the principles, problems, and methods of public administration, including organizational, personnel and fiscal management.
  • General knowledge of advanced statistical and research methods.
  • Ability to carry out very complex assignments without detailed instructions and advise students individually or in groups on varied and complex matters.
  • Ability to determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature.
  • Ability to reason logically and analyze and solve organizational and operating problems of one or several program areas.
  • Ability to plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations.
  • Ability to analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions, and project consequences of various alternative courses of action.
  • Understanding of the roles and responsibilities of others and ability to gauge relationships accordingly by considering the variety of the interrelationships, motivations, and goals of the members of the organization served.
  • Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
  • Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
  • Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
  • Excellent communication skills; ability to effectively communicate information in a clear and understandable manner, both verbally and in writing.
  • Thorough knowledge of English grammar, spelling, and punctuation.
  • Ability to interpret, communicate and apply policies and procedures.
  • Demonstrated ability to maintain a high degree of confidentiality.
  • Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
  • Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email.
  • Working knowledge of or ability to quickly learn University infrastructure, policies, and procedures.
  • Must be willing to travel and attend training programs off-site for occasional professional development.
  • Must be able to work occasional holidays and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.

  • Master's degree in a student services or related field.
  • Five years of increasingly responsible oversight or leadership of an academic advising unit.
  • Demonstrated functional/technical knowledge of E-advising systems and tools; EAB, Student Information Systems (SIS) - PeopleSoft, Document Management Systems-OnBase, Academic Planner, and Schedule Builder.
  • Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.

PHYSICAL DEMANDS: SEDENTARY WORK – involves mainly sitting; minimal walking and standing; lifting light weight objects limited to 15 pounds.



SCREENING: Only those applicants possessing experience most directly related to the immediate needs of the office will be invited to appear before a Qualifications Appraisal Board for the purpose of appraising training, experience, and interest in the position.

BACKGROUND CHECK: Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

SENSITIVE POSITION: Sensitive positions are designated by the CSU as requiring heightened scrutiny of individuals holding the position, based on potential for harm to children, concerns for the safety and security of the people, animals, or property, or heightened risk of financial loss to the CSU or individuals in the university community.

MANDATED REPORTER: Limited: The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised July 21, 2017.

GENERAL INFORMATION: It is the policy of California State University, Bakersfield to hire only United States citizens and aliens lawfully authorized to work in the United States. All new employees will be required to present documentation verifying their right to accept employment. You will also be requested to present a social security card at the time of initial appointment in compliance with state payroll regulations. State regulations require that every state employee sign the Oath of Allegiance prior to commencing the duties of his/her State employment, except legally employed non-citizens. These individuals are required to sign the Declaration of Permission to Work.

EEO STATEMENT: California State University, Bakersfield is committed to Equal Employment Opportunity. Applicants will be considered without regard to gender, race, age, color, religion, national origin, sexual orientation, genetic information, marital status, disability or covered veteran status.

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