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California State University, Bakersfield

Job No. 524086 Senior Admissions Officer & Incoming Student Success Coordinator
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Position Number: 3840323
Location: Bakersfield, CA
Position Type: Admissions/Enrollment

CLASSIFICATION TITLE: Student Services Professional IV

UNION CODE: R04

FT/PT: Full-time

PAY PLAN: 12-month

WORKPLACE TYPE: On-site (work in-person at business location)

ANTICIPATED HIRING RANGE: Starting salary upon appointment is not expected to exceed $5,732 per month

CSU CLASSIFICATION SALARY RANGE: $5,732 - $8,176

PAY BASIS: Monthly

BENEFITS: CSUB offers a best-in-class benefit package for eligible employees that includes an array of medical plans, choice of dental plans, vision coverage, retirement participation in CalPERS, CSU tuition waiver, up to 24 vacation days per year, sick leave with unlimited accrual, 14 paid holidays per year and more! See our benefits website for additional information.

CANDIDATES ELIGIBLE TO APPLY: Open to all qualified applicants

SPECIAL INSTRUCTIONS TO APPLICANT:

FOR PRIORITY CONSIDERATION, applications must be received by February 9, 2023; however, the position will remain open until filled.

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at CSU Vaccination Policy [calstate.policystat.com] and questions may be sent to hr@campus.edu.

POSITION PURPOSE:

This position provides daily direction and oversight to the admissions specialist team in providing coordination of established requirements in processing of admissions, effective use of tools and resources, and implementation and communication of overall local and CSU system-wide procedures and strategies. This position works with the Director of Enrollment Services on the development of specifications for technical updates in admission processing, collecting data, planning, and other ways for continuous improvement and process design including testing and analyzing, and providing documentation on workflow.

DUTIES & RESPONSIBILITIES:

Coordination of Office of Undergraduate Admissions Workflow & Staff

Serve as a lead for admissions evaluators/specialists monitoring work quantitatively and qualitatively; conduct staff meetings.
Collaborate with Director of Enrollment Services on performance reviews of staff, staff development and creating effective plans to ensure that department and established campus deadlines are met.
Evaluate application materials for admissions decision making.
Actively recommend and implement policy and/or procedures changes.
Independently plan and organize work requirements, assist in determining work priorities, and handle escalated and difficult situations.
Collaborate with other managers and campus departments to resolve operational and customer service issues.
Ensure all processing of applicants is correct and completed within the established time frame.
Work with technical staff to resolve issues related to the admissions process including local campus processes.
Participate in related committees as required.
Actively participate and contribute to refining processes related to admission to increase efficiencies and provide better service to all stakeholders.
Ensure inquiries (email, voice in-person) and departmental requests are responded to in a thorough and timely manner.
Establish work priorities and monitor workflow following the admission lifecycle and timelines.
Provide training to current and new staff members on all aspects of admission evaluation.
Establish, support, and monitor departmental completion goals.

Coordination of Incoming Student Success Initiatives

Serve as the primary Admission staff person to liaise with campus departments and community partners involved in the promotion of events, and special programs to increase and streamline access (e.g. Finish in 4, Blue and Gold Day, etc.)
Serve as a senior staff member representing Admission in campus-wide committees/meetings as appropriate.
Implement new guidelines and tracking of ADT and SB1440 students for reporting and planning.
Develop creative methods and strategies in the promotion of transfer pathways in conjunction with community colleges and local campus departments to positively influence enrollment, retention, and graduation.
Work with the Director of Enrollment Services to create and carry out a strategic plan commensurate with the institutional goals for freshman and transfer new student enrollment.
Support and assist in the coordination of major such as Future Runner Day, New Student Orientation, and various initiatives.

Coordination of Admissions Technology

Coordinate special admissions projects related to communication, letters, CRM projects, etc.
Make updates to website or communication content to ensure the campus community and students have the most updated information.
Serves as the Admissions liaison with IRPA for ERS reporting.

REQUIRED QUALIFICATIONS:

EDUCATION & EXPERIENCE – Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related. Four (4) years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A master's degree in Counseling, Clinical Psychology, Social Work, or a job‑related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job‑related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.

LICENSES – N/A

SKILLS, KNOWLEDGE & ABILITIES (SKA's) –

Regular and reliable attendance is required.
Ability to draft and compose correspondence and standard reports.
Ability to effectively handle a broader range of interpersonal contacts, including those at a higher level and those sensitive in nature.
Ability to interpret and use appropriate PeopleSoft data related to students' records at the point of entry and enrollment.
Thorough knowledge of the policies, procedures, and practices of the program area to which assigned or the ability to quickly acquire such knowledge.
General knowledge of the policies, practices, and activities of Student Services programs outside the program to which immediately assigned.
General knowledge of the principles, problems, and methods of public administration, including organizational, personnel and fiscal management.
General knowledge of advanced statistical and research methods.
Ability to independently carry out very complex assignments without detailed instructions.
Ability to advise students individually or in groups on varied and complex matters.
Ability to determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature.
Ability to reason logically and analyze and solve organizational and operating problems of one or several program areas.
Ability to plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations.
Ability to analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions, and project consequences of various alternative courses of action.
Ability to understand the roles and responsibilities of others and to gauge relationships accordingly by considering the variety of the interrelationships, motivations, and goals of the members of the organization served.
Ability to establish and maintain effective, cooperative, and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view.
Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
Excellent communication skills; ability to effectively communicate information in a clear and understandable manner, both verbally and in writing.
Thorough knowledge of English grammar, spelling, and punctuation.
Ability to interpret, communicate and apply policies and procedures.
Demonstrated ability to maintain a high degree of confidentiality.
Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email.
Working knowledge of or ability to quickly learn University infrastructure, policies, and procedures.
Must be willing to travel and attend training programs off-site for occasional professional development.
Must be able to work occasional holidays and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.

PREFERRED QUALIFICATIONS:

Knowledge and in-depth understanding of CSU admission requirements, residency determination, transfer articulation for admission, and other complex admission-related issues.
Five (5) years of progressive experience and work within student services, recruitment, advising, programming, reviewing transcripts, evaluations, and graduation.
Experience in providing lead direction to staff.

PHYSICAL DEMANDS: SEDENTARY WORK – involves mainly sitting; minimal walking and standing; lifting light weight objects limited to 15 pounds.

ENVIRONMENTAL FACTORS:

SPECIAL CONDITIONS:

SCREENING: Only those applicants possessing experience most directly related to the immediate needs of the office will be invited to appear before a Qualifications Appraisal Board for the purpose of appraising training, experience, and interest in the position.

BACKGROUND CHECK: Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

SENSITIVE POSITION: Sensitive positions are designated by the CSU as requiring heightened scrutiny of individuals holding the position, based on potential for harm to children, concerns for the safety and security of the people, animals, or property, or heightened risk of financial loss to the CSU or individuals in the university community.

MANDATED REPORTER: Limited: The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised July 21, 2017.

GENERAL INFORMATION: It is the policy of California State University, Bakersfield to hire only United States citizens and aliens lawfully authorized to work in the United States. All new employees will be required to present documentation verifying their right to accept employment. You will also be requested to present a social security card at the time of initial appointment in compliance with state payroll regulations. State regulations require that every state employee sign the Oath of Allegiance prior to commencing the duties of his/her State employment, except legally employed non-citizens. These individuals are required to sign the Declaration of Permission to Work.

EEO STATEMENT: California State University, Bakersfield is committed to Equal Employment Opportunity. Applicants will be considered without regard to gender, race, age, color, religion, national origin, sexual orientation, genetic information, marital status, disability or covered veteran status.