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- Business Analyst, Department of Technology Services - UT System Administration
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Business Analyst, Department of Technology Services - UT System Administration
Knoxville, TN, United States
Job Identification: 1359
Job Category: Info Technology
Posting Date: 02/04/2025
Job Schedule: Full Time
Locations: 400 W Summit Hill Drive, Knoxville, TN, 37902, US
Job Description
Analyze and address the University's Enterprise Resource Planning (ERP) software needs across key domains such as Financial Systems, Facilities, Human Resources, and Payroll. Lead and participate in mission-critical activities, including technical analysis, solution design, software modification, testing, and documentation. Ensure seamless integration with internal and external systems while providing configuration, support, and training for assigned ERP modules. Identify and recommend improvements to ERP functionality, addressing system deficiencies and aligning with institutional goals.
Responsibilities
Specific duties and responsibilities include, but are not limited to, the following:
Conduct in-depth research to identify opportunities for enhancing ERP functionality and improving University business processes.
Troubleshoot and resolve reported ERP issues in collaboration with the DTS technical team.
Develop Oracle OTBI and BI Publisher reports, leading needs analysis and design discussions with user groups.
Evaluate ERP functionality gaps, proposing and implementing creative solutions to meet University needs.
Configure ERP modules to align with Federal guidelines and University fiscal/personnel policies.
Draft detailed technical specifications for new functionalities, data conversions, and application interfaces.
Perform rigorous unit and integration testing to ensure configurations and enhancements meet University standards.
Design strategic implementation plans for new ERP functionalities, modules, and system upgrades, including resource allocation and rollout strategies.
Collaborate with stakeholders to assess needs, present findings, and develop comprehensive work plans.
Prepare technical documentation for configurations, enhancements, and procedural changes, ensuring transparency and continuity.
Create user-focused materials for the ERP Help Website, facilitating user access to key resources and updates.
Collaborate with leadership, central offices, and departmental users to address operational challenges and provide actionable solutions.
Assist the Change Management team by contributing technical expertise to training materials and curricula.
Lead "train-the-trainer" sessions and conduct end-user training for central office and departmental staff.
Facilitate productive meetings, ensuring stakeholder consensus and alignment with project goals.
Represent the University in discussions with external vendors to develop tailored software solutions.
Analyze ERP upgrade documentation to evaluate impacts on existing configurations and University processes.
Design and execute testing strategies for software upgrades, ensuring minimal disruption to University operations.
Engage in professional development forums to stay informed about ERP trends and contribute to discussions influencing future ERP development.
Other duties as assigned.
Qualifications
At this time the position does not support sponsorship.
An associates degree and a minimum of one (1) year of applicable software support experience or equivalent combination of education and experience.
Preferred Qualifications
A bachelor's degree and Oracle Fusion Cloud configuration experience preferred. Experience as an Oracle OTBI or BI Publisher report
developer or MS Power BI developer preferred.
About Us
The University of Tennessee System is the state's oldest higher education institution and preeminent public university. The UT System is comprised of campuses at Knoxville, Chattanooga, Pulaski and Martin; the Health Science Center at Memphis; and the statewide Institute of Agriculture and Institute for Public Service. With a presence in each of Tennessee's 95 counties and through the combined force of education, research and outreach, the University serves students, business and industry, schools, governments, organizations and residents statewide.
To apply, visit https://fa-ewlq-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/1359/?mode=location
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